Event details
122 Comments
- Would be great to get some clarification on Microsoft's stance related to Attendant/Receptionist consoles. There are some great 3rd party solutions (e.g. Landis) but it sounds like they are waiting for some ACS APIs to be released before they can release their applications? This is really inhibiting our ability to sell to larger firms in some verticals (e.g. legal, financial services).
- Thanks sean Gilmour for the reply via the vidcast. Any ETA on timing for those ACS APIs to enable the attendant consoles?
- Are there any plans or aspirations to simplify the PowerShell administration and maintenance for Teams Auto Attendants (and Call Queues)? Today, you have to construct a complex "Auto Attendant object" and put everything together. It is especially cumbersome to change settings, e.g. the target number for call forwarding target number for Out of Business hours or holidays. It would be very nice to do this more easily and direct with a Set-...-cmdlet e.g. Set-CsAutoAttendantCallFlow "Marketing Hotline After Hours" -Forward TransferCallToTarget -CallTarget +1555555555 See https://docs.microsoft.com/en-us/powershell/module/skype/set-csautoattendant?view=skype-ps and https://docs.microsoft.com/en-us/powershell/module/skype/new-csautoattendantmenuoption?view=skype-ps
- As asked on recent #msignite 2021/11/03 - Call Flow Business asks why do we have so many unanswered calls or what happened to specific call? There is no easy way to follow call flow coming to IVR(auto attendant) to Call Queue and then to the agent what user it rang or didn't answer etc. The AA CQ PowerBI report gives some info, but you still need to collate all the info. https://techcommunity.microsoft.com/t5/image/serverpage/image-id/323983iE65DB40212CF3252/image-size/medium?v=v2&px=400
- Hi, Call Queues and Auto Attendant gives you basic functionality. If you want other reports or other functions you should look into 3rd party applications.
- thanks. any suggestions?
- Is it planned to be able to make a call with the number of an auto-attendant (leveraging the possibility to assign a caller ID in a Call queue) on the mobile client too? It works perfectly fine on the Desktop Client but our clients really miss that option on the mobile client
- In a nutshell: I miss the "Calls" Tab in the Channels, to which I assigned a Call Queue on mobile 😉
- Will there be a better option to export a list of numbers, users numbers, used minutes, etc? The reports page seem to be very lackluster while the raw data is there it's really hard to get how much PSTN minutes were used in a given month or year.
- Currently I see third party applications as the best option to get better reporting. The information you are looking for is available via Graph API, so it is possible to export and create reports.
- We are currently looking for a solution where we could manage the recording of telephone interviews as well as get a transcription of that conversation. We don't want to record every call, just the particular ones that we need. Also, we would like to be able to export that recording to a file so that it can be saved in our system, tied with more information with an account. Is this possible via Teams calling?
- Thank you all for your responses!
- Could you use the 1:1 recording in Teams, that have to be started manually by the Teams user. But it could be an option. https://techcommunity.microsoft.com/t5/microsoft-teams-community-blog/1-1-call-recording-in-microsoft-teams-deep-dive/ba-p/2324829 You also have the Compliance recording, provided by third party solutions. https://docs.microsoft.com/en-us/powershell/module/skype/new-csteamscompliancerecordingpolicy?view=skype-ps
- Not in any way affiliated with this company, but we had a demo from them and I believe it can do that what you want. https://numonixrecording.com/ There should also be other partners that can do that as well.
- We work with Numonix... they are great.
- - Are you planning a night service for the Call Queue Feature? It's really a necessary feature and we need it for our sales team. Otherwise all calls goto nowhere. - When the Calling API will be finally released for Attendants of 3rd party manufacturers like Landis or Luware? - Group Call Pickup: If you create a group and a call comes in, you don't see if anybody answered the call. We need a call pickup feature like in traditional pbx systems where you see who is calling, which number he want to reach and the possibility to decide if you want to pick the call.
- What is the future of the Call Queue reports? Currently regular end users (or their managers) are unable to see any details of the queues do they have. Many of you are linking to CQD reports, but how to avoid users to not looking for their colleagues calls? How to see call offer rates to available agents? How to get reports availabilities per agents? How to get longer reports window? Etc...
- Is there a (future-) way to avoid emergency locations for calling plan numbers? Or an option to set 1 global emergency location address for all numbers in all countries within our tenant?
- It would be great to get more insights in the Teams SIP Gateway that is announced. Is it of any use in a tenant that is fully running Teams Only mode but still has older Polycom VVX devices that are not Teams native but in theory should still work? Any config change on the device? And on the admin side (calling policy, …?). Thanks for all insides and feedback!
- Yeah, I'm curious if there is a cost for the gateway itself...
