Forum Discussion

Laura Floeckher's avatar
Laura Floeckher
Brass Contributor
Nov 14, 2017

XML parsing error

Hi all,

Some of my users have gotten xml parsing errors when opening some documents. Different files. Different users. However, it is not consistent. One user can open a file and get this error, while others who open that same file do not get the error. Most of the time the error reads like this:

It seems almost silly to try to go through the steps I've seen in Google results if it is only happening to a single user. (I am surprised I didn't get any results when I searched in this group.)

 

Repairing and/or reinstalling does not resolve. Any help is appreciated. I have some frustrated users and it's not helping O365 adoption :(

Share