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Word 365 - Randomly unable to browse folders and save docx files
We have a situation where a group of users will sometimes open Word documents on a 2012R2 file server and edit files, then save and nothing will happen. They also seem to temporarily lose the ability...
Caused by a hidden add on called Seiko (SII) Smart Label Printer software.
It didn't do much, but affected Word.
Uninstalled the add on parts of the software and the error has gone.
Thanks for the suggestion Damien_Rosario.
Sorry for the delayed response.
We had already upgraded some to 1803 and it still occurs.
Also we don't get a "Document not saved" prompt - nothing happens.
Doesn't sound great. Not sure what is causing your issue as 1803 would have also updated the OneDrive client.
I would suggest that you log a ticket with Microsoft Support and see if they can help to resolve the issue.
It sounds like something that may be beyond our ability to fix here.
Cheers & best wishes
Damien