Forum Discussion

Braden Kohary's avatar
Braden Kohary
Brass Contributor
Aug 08, 2018
Solved

Word 365 - Randomly unable to browse folders and save docx files

We have a situation where a group of users will sometimes open Word documents on a 2012R2 file server and edit files, then save and nothing will happen. They also seem to temporarily lose the ability...
2016
office 365
  • Braden Kohary's avatar
    Braden Kohary
    Nov 15, 2018

    Caused by a hidden add on called Seiko (SII) Smart Label Printer software.

     

    It didn't do much, but affected Word.

     

    Uninstalled the add on parts of the software and the error has gone.

Braden Kohary's avatar
Braden Kohary
Brass Contributor
Oct 21, 2018

Thanks for the suggestion Damien_Rosario.

Sorry for the delayed response.

We had already upgraded some to 1803 and it still occurs.

Also we don't get a "Document not saved" prompt - nothing happens.

 

 

Damien_Rosario's avatar
Damien_Rosario
Silver Contributor
Oct 21, 2018

Hi Braden Kohary

 

Doesn't sound great. Not sure what is causing your issue as 1803 would have also updated the OneDrive client.

 

I would suggest that you log a ticket with Microsoft Support and see if they can help to resolve the issue.

 

It sounds like something that may be beyond our ability to fix here.

 

Cheers & best wishes

Damien