Forum Discussion

Brass Contributor

Aug 08, 2018

Solved

Word 365 - Randomly unable to browse folders and save docx files

We have a situation where a group of users will sometimes open Word documents on a 2012R2 file server and edit files, then save and nothing will happen. They also seem to temporarily lose the ability...

2016

office 365

Braden Kohary
Nov 15, 2018
Caused by a hidden add on called Seiko (SII) Smart Label Printer software.

It didn't do much, but affected Word.

Uninstalled the add on parts of the software and the error has gone.

Damien_Rosario

Silver Contributor

Aug 12, 2018

Hi Braden Kohary

I hope you are well.

As I recall, this is a known issue and should be resolved if your users upgrade to 1803 where new software will correct the problem.

Here's some links to others who were experiencing a similar issue so you know that you are not alone:

https://answers.microsoft.com/en-us/windows/forum/windows_10-files/unable-to-save-to-mapped-drive-after-windows-10/227e250d-4141-4031-9fef-62d234a346b2

https://community.spiceworks.com/canonical_answer_pages/91-user-can-t-save-any-office-documetns-to-a-network-share

Hope that helps!

Cheers

Damien

Braden Kohary

Brass Contributor

Oct 21, 2018

Thanks for the suggestion Damien_Rosario.

Sorry for the delayed response.

We had already upgraded some to 1803 and it still occurs.

Also we don't get a "Document not saved" prompt - nothing happens.

Damien_Rosario
Silver Contributor
Oct 21, 2018
Hi Braden Kohary

Doesn't sound great. Not sure what is causing your issue as 1803 would have also updated the OneDrive client.

I would suggest that you log a ticket with Microsoft Support and see if they can help to resolve the issue.

It sounds like something that may be beyond our ability to fix here.

Cheers & best wishes
Damien