Forum Discussion
weird word double crash
Hi, I try to open older docx files and word (office 365) shows the file for two seconds, then shuts down and reloads. Sometimes it does this even twice. Safe mode does not make any difference.
I have zotero installed as the only extension and virus protection is up to date. Anyone any idea what could be going on?
1 Reply
dzinnbauer You mention that the problem occurs with older documents. Can we assume that it does not happen with newer documents?
Also, what do you mean by older documents? Do you mean .doc rather that .docx?
