Forum Discussion

Nickchang's avatar
Nickchang
Copper Contributor
Sep 13, 2023

Seeking Solutions: Image Blurriness When Converting Word to PDF

I'm currently facing an issue where images become blurry when saving a Word document as a PDF. However, when I tried on other computers, this problem did not occur.

Here are the steps I've tried to resolve the issue:

  1. Ensuring Correct Word Settings:

    • Made sure the option "Do not compress images in file" is checked.
    • Selected a higher value for resolution: "High Fidelity".

  2. Settings during 'Save As' PDF:

    • Chose "Best for printing".

  3. Updated the Word Version:

    • Current version: (16.0.5408.1001) MSO (16.0.5404.1000) 64-bit.

  4. Compared settings between the problematic computer and the ones without the issue.

  5. Switched Word Version:

    • Changed to Word 2019, but the problem persists.

Could you please assist me in identifying any other settings that might be changed?

Thank you very much.

 

 

2016

3 Replies

    • Nickchang's avatar
      Nickchang
      Copper Contributor
      Oct 03, 2023
      Dear Doug_Robbins,

      I've identified a solution by comparing the normal images with the anomalous ones. I found an additional attribute in the anomalous images:

      xml
      Copy code
      <a:clrChange>
      <a:clrFrom>
      <a:srgbClr val="FFFFFF" />
      </a:clrFrom>
      <a:clrTo>
      <a:srgbClr val="FFFFFF">
      <a:alpha val="0" />
      </a:srgbClr>
      </a:clrTo>
      </a:clrChange>
      After removing this attribute, the file conversion returned to normal.

      Thank you for your assistance.

      I'm providing this information for your reference.

      Best regards,
      NickChang
    • Nickchang's avatar
      Nickchang
      Copper Contributor
      Sep 18, 2023

      Yes.

      But what's strange is that within the same file, there are normal images. All I need to do is copy the format from the normal images to the abnormal ones, and the original problematic images no longer have this issue. Additionally, I don't need to do this on other computers; the results come out normal there.

       

      Additionally, I don't need to do this on other computers; the results come out normal there.

Resources