Forum Discussion
MS will not properly investigate breaches of security. What can I do?
I cannot accurately describe the innumerable ways in which these breaches of privacy and security have occurred. My account is being administered by an unauthorized third party and Ms will not properly investigate. At present, the font and text size changes erratically as I am typing in Word, without any effort or intention on my part. Countless contacts with customer support and innumerable complaints filed have been ineffective. Cases are closed without review. The problem persists without any accountability. Any changes that I make to settings are then altered. Does anyone have an authentic, legitimate suggestion as to how I might — not merely correct this latest issue— but effectively reach a legitimate agency that will investigate these incursions at the data level?
4 Replies
If you are using Word on the web, it isn't unusual that font formatting is unstable, although some improvement has occurred over the years.
In a full version of Word (for Windows or macOS), when the font changes unexpectedly, you will have to double-check that the default font has been set properly for the document. The easiest way is to open the Font dialog box, set the properties you want for the body text, and then click Set as Default. When prompted, choose to change your template.
Regarding the account security, see https://support.microsoft.com/en-us/accounts-billing/manage/how-to-recover-a-hacked-or-compromised-microsoft-account .
The Word behaviour is frustrating, but changing fonts or text size by itself does not prove that another person is controlling the account. It can also be caused by document styles, AutoFormat, add-ins, a shared OneDrive document, or an input-device problem. Treat the account-security question and the Word issue as two separate checks.
First, use a trusted device to change the Microsoft account password to a new, unique password. Review recent sign-in activity, remove unfamiliar devices or sign-in methods, and enable two-step verification. If this is a work or school account, ask the organization's IT administrator to review the Entra sign-in logs and reset active sessions or authentication methods if needed.
Then test Word with a new blank document saved locally, not in OneDrive or SharePoint. Start Word in Safe Mode by pressing Win + R, entering winword /safe, and typing a few lines. If the problem stops, disable Word add-ins one at a time under File > Options > Add-ins > COM Add-ins > Go. If it occurs only in a shared document, check Share > Manage access and the document's version history. If it also happens in Notepad, test another keyboard or touchpad, because the issue is then outside Word.
Use official Microsoft support for account access and recovery issues, but provide specific evidence: the exact time of an unexpected sign-in, an unfamiliar device, a changed recovery method, or a document-sharing change. If there is confirmed identity theft, financial loss, or unauthorised access to personal data, report it to the relevant local cybercrime or data-protection authority as well.
Do you have other examples of the behaviour that makes you think that your "account is being administered by an unauthorized third party"
I would not think that changes to font and text size are an indication of your account is being administered by an unauthorized third party.
Does the problem occur when you start Word in Safe Mode?
Open Office apps in safe mode on a Windows PC - Microsoft Office
This is a User-to-User support forum. I am a fellow user. I do not work for nor speak for Microsoft.
