Forum Discussion
Microsoft Office 2019 and 2016 for mac not signing in
hi all I am experiencing a weird issue. we are trying to register an office for mac 2019, we insert the key into setup.office.com, download the installer and install it, and when opening word or ...
As per one of the replies to the post.
Ensuring all updates have been installed is a good start.
There are a few things that can cause the problem you're experiencing.
Since you have completely removed the installations of office etc (this is a good thing) it maybe worth sending the installer to the trash and downloading again.
Generally, it will be an office 365 account you need to use to activate office "use the full email address"
The details you need to activate office will be the same as the ones you use to sign into 365 on the web.
Portal.office.com
Also check you network connection and proxy settings to ensure there are no minor issues.
Check the type of license you have for office and how many installations are registered against the license as there is a limit to the number of devices it can be installed on.
Ensuring all updates have been installed is a good start.
There are a few things that can cause the problem you're experiencing.
Since you have completely removed the installations of office etc (this is a good thing) it maybe worth sending the installer to the trash and downloading again.
Generally, it will be an office 365 account you need to use to activate office "use the full email address"
The details you need to activate office will be the same as the ones you use to sign into 365 on the web.
Portal.office.com
Also check you network connection and proxy settings to ensure there are no minor issues.
Check the type of license you have for office and how many installations are registered against the license as there is a limit to the number of devices it can be installed on.
This did not help me at all.
Fresh install of 10.11, Office 16.16... All Mac OS updates that I could, office update shows no updates and it does not work. Just sits there at loading forever after putting in my email address.