Microsoft Office 2019 and 2016 for mac not signing in
hi all I am experiencing a weird issue. we are trying to register an office for mac 2019, we insert the key into setup.office.com, download the installer and install it, and when opening word or any app for the first time, we are presented with a sign in window for activation. the user then enters their respective email address which they used when they created their office.com profile and hit next to be taken to the password page and the loading screen appears and hangs there just spinning indefinitely. I have completely removed all office apps, multiple times, even manually and using Macmaster, searched and removed cached credentials from keychain, even created a new profile and tried, the problem still persists, on at least 3 macs that we are aware of. However, if I try logging in with one of our own office 365 accounts, it works immediately. what is going on?