Forum Discussion
Unable to do "Reset" or "Go back" on Windows 11(21H2)
Greetings,
I have recently installed Windows insider preview; it is around 20 hours since installation, and it was not working properly so I tried to "Go back", from System>Recovery>Go Back & Restore, but it does not seem to work, so I contacted customer support they told me to do the Reset, but the "Reset" option is also not working, just a loading circle appears and then disappears. I prefer to reset without losing data.
A video of the error is attached below.
Any help would be really appreciated. Thank you!
Version 21H2(Build 22000.71)
Hello shade001,
This is a known issue atm with build 22000.71. It has been mentioned in this official announcement post:
Reset this PC and Go back buttons in Settings > System > Recovery do not function. Reset and roll back can be accessed from the Windows Recovery Environment by selecting System > Recovery > Advanced startup, and pressing Restart now. Once in Windows Recovery, choose Troubleshoot.
- Choose Reset this PC to perform a reset.
- Choose Advanced options > Uninstall Updates > Uninstall latest feature update to perform a rollback.
Hope this helps!
Need help! I tried everything from reseting installs. Windows 11 update doesnt allow me to turn on Wifi. Also doesn't have the (Go Back button) and doesn't allow me to reset Update latest features. Need help I do online schooling...
- This the advanced options method is not working and my PC is completely unusable. None of the reset or uninstall update options are working. Please help.
- Hey bro u can install windows 10 I was also unable to go back like u and was stuck so I tried installing windows 10 via "windows media creation tool" u can just google it and download it from Microsoft of it works then good (it didn't work for me ) ; if it doesn't work then do a troubleshoot compatibility there will be two options in troubleshooting u have to try both of them (in my case 1st opt didn't work so I tried second and it worked)
Hope it helps
Note :: your files in the SSD or disk drive c / desktop will be erased u can't keep any files but hard disk will not be erased
If it works pls reply ☺️lovish_sao240 Thank you!
shade001 I have the same problem here. I hate Windows 11. and want to stop automatic update. Windows is getting worst and making junk hardware and software because Bill Gate is not in control anymore.
shade001 SAME IT FOR ME ALSO. MOST HATEST THING I FOUND IN MY PC
VINAYAK_BK This Video Should FIX Your Problem : https://www.youtube.com/watch?v=AIpNbtdlOjY
- not working anymore
Hello shade001,
This is a known issue atm with build 22000.71. It has been mentioned in this official announcement post:
Reset this PC and Go back buttons in Settings > System > Recovery do not function. Reset and roll back can be accessed from the Windows Recovery Environment by selecting System > Recovery > Advanced startup, and pressing Restart now. Once in Windows Recovery, choose Troubleshoot.
- Choose Reset this PC to perform a reset.
- Choose Advanced options > Uninstall Updates > Uninstall latest feature update to perform a rollback.
Hope this helps!
i dont even have option for go back in settings but i had that thing available however it said it encountered an error and i should reset it although im not doing that cause i tried to do that to get rid of the insider updates however that did not work im mainly just trying to go back to windows 10 because i was recommended to go back to windows 10 because of issues i've been having with the taskbar
- Hello, I was also trying to go back to windows 10. I had the “go back” button in my settings but when I clicked it it just says “No changes were made, you can’t go back” I tried this method here but when I went and clicked on uninstall feature updates it just puts me back to the starting page and gives me troubadour options again and this just repeated itself is there a fix?
- Trouble shoot options*
- it doesnt let me, says unable to uninstall the latest feature update, try trouble shoot, reset this pc, i dont wanna do that all lose all my apps
- Update: I figured out an alternative way, to get back to Windows 10 without losing data, thank you for looking into the issue.
For anyone facing the same issue here is the solution:
**Please keep a note of BitLocker recovery key, it will be required in the process. You can find it at aka.ms/myrecoverykey**
1 .Win+L
2. While holding the Shift key, go to the power and click "Restart".
3. Then advance setup menu appears, and there will be a "Troubleshoot" option.
4. Go in Troubleshoot>Uninstall Updates>Uninstall feature update.
5. Then if the uninstall feature update is available you will be able to go back to windows 10.
6. Congratulations! You are now on windows 10:party_popper:shade001 hi the uninstall update feature ia not working.
- I am unable to uninstall latest feature update. Because there no option.
- Hey R1seDown,
Looks like since the release of the official stable of windows 11 this might have been discontinued. You could have a look into this article I found on the internet.
https://www.sweetwater.com/sweetcare/articles/windows-11-how-to-roll-back-windows-11/
Hope that helps. Thank you!
