Forum Discussion
"Can't access Recall right now"
I've enabled Recall feature on Windows 11 Pro (26120.3380) on my Surface Laptop 7 with Snapdragon X Plus. I was able to use it for a while, but then since some recent update (or maybe after I changed the primary login email for my Live.com account), it stopped working.
Even though it's turned on and appears to be saving snapshots (it shows it's using disk space), I can't access any snapshots. I tried turning the feature off and on using command line (Recall doesn't show up as one of the features I can enable/disable on "Turn Windows Features on or off" program). Also tried deleting all snapshots, disabling/re-enabling Recall, etc. None of them fixes this.
I also get this message sometimes, even though I have Bitlocker turned on:
3 Replies
What is the os version?
It's Windows 11 Pro 24H2 26120.3380.
Event Viewer shows aihost.exe is crashing:
Faulting application name: aihost.exe, version: 2125.5115.10.0, time stamp: 0x67be7c2c
Faulting module name: Microsoft.Windows.AI.Platform.dll, version: 2125.5115.10.0, time stamp: 0x67be7bc5
Exception code: 0xc0000005
Fault offset: 0x00000000000f0a14
Faulting process id: 0x62D4
Faulting application start time: 0x1DB948ECBF71427
Faulting application path: C:\WINDOWS\SystemApps\MicrosoftWindows.Client.AIX_cw5n1h2txyewy\aihost.exe
Faulting module path: C:\WINDOWS\SystemApps\MicrosoftWindows.Client.AIX_cw5n1h2txyewy\Microsoft.Windows.AI.Platform.dll
Report Id: 1a5aa60f-6533-464c-ab7b-7acd38f6ccd3
Faulting package full name: MicrosoftWindows.Client.AIX_1000.26100.3380.0_arm64__cw5n1h2txyewy
Faulting package-relative application ID: CoreAIPlatform
Make sure your Windows 11 system is fully updated. Sometimes a new update can fix bugs or issues that were introduced with previous ones. Go to Settings > Windows Update and check for updates.
