Forum Discussion

Copper Contributor

Mar 11, 2025

"Can't access Recall right now"

I've enabled Recall feature on Windows 11 Pro (26120.3380) on my Surface Laptop 7 with Snapdragon X Plus. I was able to use it for a while, but then since some recent update (or maybe after I changed...

MadisonClark

Iron Contributor

Mar 14, 2025

What is the os version?

lkjp97tk

Copper Contributor

Mar 14, 2025

It's Windows 11 Pro 24H2 26120.3380.

Event Viewer shows aihost.exe is crashing:

Faulting application name: aihost.exe, version: 2125.5115.10.0, time stamp: 0x67be7c2c
Faulting module name: Microsoft.Windows.AI.Platform.dll, version: 2125.5115.10.0, time stamp: 0x67be7bc5
Exception code: 0xc0000005
Fault offset: 0x00000000000f0a14
Faulting process id: 0x62D4
Faulting application start time: 0x1DB948ECBF71427
Faulting application path: C:\WINDOWS\SystemApps\MicrosoftWindows.Client.AIX_cw5n1h2txyewy\aihost.exe
Faulting module path: C:\WINDOWS\SystemApps\MicrosoftWindows.Client.AIX_cw5n1h2txyewy\Microsoft.Windows.AI.Platform.dll
Report Id: 1a5aa60f-6533-464c-ab7b-7acd38f6ccd3
Faulting package full name: MicrosoftWindows.Client.AIX_1000.26100.3380.0_arm64__cw5n1h2txyewy
Faulting package-relative application ID: CoreAIPlatform