"Can't access Recall right now"

Hi everyone,

I'm using an HP OmniBook 5 16-ag1087AU Copilot+ PC with:

• Windows 11 Home Single Language

• Version 25H2

• Build 26200.8973

• AMD Ryzen AI 7 350

Recall worked correctly from the day I purchased the laptop.

After Windows updates, Recall requested Windows Hello verification. After that it disappeared from Settings.

Since then I have completed extensive troubleshooting with Microsoft Support and HP Support.

Completed:

• BIOS updated

• HP drivers updated

• Windows Hello working

• Device Encryption enabled

• NPU detected correctly

• DISM clean

• SFC clean

• In-place repair installation completed

• Recall Windows Feature reinstalled

• Recall payload downloaded again

• Recall Feature = Enabled

• MicrosoftWindows.Client.AIX installed

• MicrosoftWindows.Client.CoreAI installed

• Recall appears under System Components

• Recall scheduled tasks exist

• Click to Do works correctly (Win + Q)

However, Recall still does not appear under Settings > Privacy & Security and crashes immediately when launched.

Event Viewer shows:

Application Error

Faulting application:

AIXHost.exe

Faulting module:

AIXView.dll

Exception:

0xc000027b

Windows Error Reporting also records an APPCRASH for AIXHost.exe.

Microsoft Support currently believes this is a software issue rather than a hardware compatibility issue.

Has anyone with a Copilot+ PC experienced the same AIXHost.exe / AIXView.dll crash?

Any guidance from the Windows Recall team would be appreciated.