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snevas's avatar
snevas
Copper Contributor
Aug 19, 2021

Teams Warning - Device doesn't support WVD optimization

Hi,

 

I am using Teams for meetings and I see red warning sign with below message:

 

Your device doesn't support WVD optimization. Audio and video quality may be reduced. Talk to your IT admin.

 

I found below link and followed the steps however I still see the same message:

https://docs.microsoft.com/en-us/azure/virtual-desktop/teams-on-avd

 

Is there any way to fix this?

 

Thanks!

business

7 Replies

  • patrickhurt's avatar
    patrickhurt
    Copper Contributor
    Aug 20, 2021

    snevas Teams A/V optimization only works for Windows 10 using the Remote Desktop application download (not from store).  On the Mac, they just released a preview of it.  You need to download the latest Remote Desktop app from the App Store, go to preferences and check to enable Teams Optimization Preview.

     

    All other devices are not optimized.  I suggest to my users that they use a headset to reduce echo when using non-optimized A/V apps.

    • snevas's avatar
      snevas
      Copper Contributor
      Aug 23, 2021
      Hi,

      My issues is within Windows 365 Teams app and not mac. I am connecting to Windows 365 using Remote Desktop and then using Teams meeting in this session.

      Thanks!
      • patrickhurt's avatar
        patrickhurt
        Copper Contributor
        Aug 23, 2021
        Is your Remote Desktop app on PC? Is it downloaded from the following link instead of the Microsoft Store? https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/windowsdesktop-whatsnew

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