Forum Discussion
Teams Warning - Device doesn't support WVD optimization
Hi, I am using Teams for meetings and I see red warning sign with below message: Your device doesn't support WVD optimization. Audio and video quality may be reduced. Talk to your IT admin. ...
snevas Teams A/V optimization only works for Windows 10 using the Remote Desktop application download (not from store). On the Mac, they just released a preview of it. You need to download the latest Remote Desktop app from the App Store, go to preferences and check to enable Teams Optimization Preview.
All other devices are not optimized. I suggest to my users that they use a headset to reduce echo when using non-optimized A/V apps.
- Hi,
My issues is within Windows 365 Teams app and not mac. I am connecting to Windows 365 using Remote Desktop and then using Teams meeting in this session.
Thanks!- Is your Remote Desktop app on PC? Is it downloaded from the following link instead of the Microsoft Store? https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/windowsdesktop-whatsnew
- I downloaded it from link:
https://docs.microsoft.com/en-us/microsoftteams/teams-for-vdi#deploy-the-teams-desktop-app-to-the-vm
I got this link from below article:
https://docs.microsoft.com/en-us/azure/virtual-desktop/teams-on-avd
When I do About > Version I see below:
1.4.00.19572 (64-bit). WVD Media Not Connected
