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snevas's avatar
snevas
Copper Contributor
Aug 19, 2021

Teams Warning - Device doesn't support WVD optimization

Hi,   I am using Teams for meetings and I see red warning sign with below message:   Your device doesn't support WVD optimization. Audio and video quality may be reduced. Talk to your IT admin. ...
business
patrickhurt's avatar
patrickhurt
Copper Contributor
Aug 20, 2021

snevas Teams A/V optimization only works for Windows 10 using the Remote Desktop application download (not from store).  On the Mac, they just released a preview of it.  You need to download the latest Remote Desktop app from the App Store, go to preferences and check to enable Teams Optimization Preview.

 

All other devices are not optimized.  I suggest to my users that they use a headset to reduce echo when using non-optimized A/V apps.

snevas's avatar
snevas
Copper Contributor
Aug 23, 2021
Hi,

My issues is within Windows 365 Teams app and not mac. I am connecting to Windows 365 using Remote Desktop and then using Teams meeting in this session.

Thanks!
  • patrickhurt's avatar
    patrickhurt
    Copper Contributor
    Aug 23, 2021
    Is your Remote Desktop app on PC? Is it downloaded from the following link instead of the Microsoft Store? https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/windowsdesktop-whatsnew
    • snevas's avatar
      snevas
      Copper Contributor
      Aug 23, 2021
      I downloaded it from link:
      https://docs.microsoft.com/en-us/microsoftteams/teams-for-vdi#deploy-the-teams-desktop-app-to-the-vm

      I got this link from below article:
      https://docs.microsoft.com/en-us/azure/virtual-desktop/teams-on-avd

      When I do About > Version I see below:
      1.4.00.19572 (64-bit). WVD Media Not Connected
      • patrickhurt's avatar
        patrickhurt
        Copper Contributor
        Aug 23, 2021

        Okay, we are talking about two different things. Your Windows 365 Cloud PC is already setup for Teams video optimization. The instructions you posted were from Azure Virtual Desktop and following those instructions can break the optimization on your Windows 365 setup. (Personal experience unfortunately.)

        What is Teams optimization? Watch first few min of this video for explanation, but do not follow their setup instructions as it is for Azure Virtual Desktop: https://www.youtube.com/watch?v=RfbolIgPcBY

        Teams optimization requires two components to work:
        1: a configured host Cloud PC, which Windows 365 is already configured.
        2: connecting to Windows 365 from a Teams optimized Remote Desktop client app.

        The Remote Desktop app on the computer you use to connect to Windows 365 has certain requirements to support Teams Optimization.
        Web: Does not support A/V optimization
        If on a PC: you must download the app from the following link, not the Microsoft Store. https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/windowsdesktop
        If on a Mac: You must install latest version from App Store, Go to preferences and put a check to enable Teams optimization preview.

        If you installed any apps on the Windows 365 Cloud PC from the AVD link you posted, you will prob have to reset the W365 PC to get Teams optimizations to work correctly as it broke the configuration. But if you are not using a supported client to connect to W365, try resolving that first.

        Does that help?

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