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Michplay's avatar
Michplay
Copper Contributor
Sep 11, 2026

Windows Stopped updating and failed to install updates

Windows Update stopped updating after i restarted the pc apparently during a update.  there was an icon when i was preventing me from turning off the pc but it hadn't had an clear icon and text on i...
Update management
Michplay's avatar
Michplay
Copper Contributor
Sep 12, 2026

i see that my bitlocker is turned off, is that maybe a reason the recovery fails or doesn't it have any effect ?

also, i have no options to "keep personal files and apps" and also the option "keep only personal stuff" are not available. the only option is: "keep nothing" 

what i`m going to try now is booting from usb drive with ISO file and get windows in automatic repair mode by turning it off and on 3 times during the windows logo 

maybe an update in a few hours  

here also a picture that the recovery version fails to install in windows update

 

  • KapilArya's avatar
    KapilArya
    MVP
    Sep 12, 2026

    If you're not getting option to keep your data, this may be because of language mis-match between ISO file and the language you're having on installed device. Make sure both have same language.

    • Michplay's avatar
      Michplay
      Copper Contributor
      Sep 12, 2026

      i downloaded the media creation tool and it downloaded the iso in the language that is installed.