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Awasen's avatar
Awasen
Copper Contributor
Jan 17, 2022
Solved

Windows Hello, use external camera instead of Laptop

Ok, this has been working, although a bit of a hit-n-miss sometimes for the screens we have in the office, Philips Brilliance 499P, which have Windows Hello compatible cameras. Most often if I boot m...
device management
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  • Awasen's avatar
    Awasen
    May 28, 2025

    I got pinged about the answer about "Sign in with an external camera or fingerprint reader" in the Sign-in options, so I figured to circle back...

    The external camera issues was solved some months (maybe a year+) after I made this post, at least to work like 90% of the times.

    The setting for using external camera was added to Windows 11 in version 22H2 late October 2023, which finally solved this issue to 100%.

     

    I still have issues on the Philips Brilliance 499P sometimes, but I think that's related to a crappy implementation by Philips as my Logitech Brio 4K works every time at home.

Swawn's avatar
Swawn
Iron Contributor
Feb 06, 2025

Ensure all device drivers (especially for the Logitech BRIO and the external camera within the Philips monitor) are up to date. You can do this via Device Manager or by visiting the manufacturer's website to download the latest drivers.

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