Windows Hello, use external camera instead of Laptop

Ok, this has been working, although a bit of a hit-n-miss sometimes for the screens we have in the office, Philips Brilliance 499P, which have Windows Hello compatible cameras. Most often if I boot m...

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Awasen
May 27, 2025
I got pinged about the answer about "Sign in with an external camera or fingerprint reader" in the Sign-in options, so I figured to circle back...
The external camera issues was solved some months (maybe a year+) after I made this post, at least to work like 90% of the times.
The setting for using external camera was added to Windows 11 in version 22H2 late October 2023, which finally solved this issue to 100%.

I still have issues on the Philips Brilliance 499P sometimes, but I think that's related to a crappy implementation by Philips as my Logitech Brio 4K works every time at home.

BobbyCalderon

Copper Contributor

Sep 30, 2023

Blasty_Utopia I'm having the same issue with my Brio 4k and my work-supplied Surface 5 Laptop running Windows 11 Enterprise 22H2. I can't even get Windows Hello to recognize the Brio, works everywhere else e.g. Teams. I'm a consultant who travels for work a lot so disabling the default camera wouldn't work for me. I need options! Hope Microsoft fixes this ASAP.

cricel472

Copper Contributor

Nov 13, 2023

Same problem: at best 50-50 chance that my external camera is used over my laptop one (that is not facing towards me, and thus not usable). There should be a setting to select which camera to use for Hello.

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Windows Hello, use external camera instead of Laptop

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