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Awasen's avatar
Awasen
Copper Contributor
Jan 17, 2022

Windows Hello, use external camera instead of Laptop

Ok, this has been working, although a bit of a hit-n-miss sometimes for the screens we have in the office, Philips Brilliance 499P, which have Windows Hello compatible cameras. Most often if I boot m...
device management
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Blasty_Utopia's avatar
Blasty_Utopia
Copper Contributor

AwasenI don't know if it's doable for your case, but since I don't use my built-in camera whatsoever, I went to Device manager and disabled the integrated camera. That did the job.

BobbyCalderon's avatar
BobbyCalderon
Copper Contributor
Sep 30, 2023

Blasty_Utopia I'm having the same issue with my Brio 4k and my work-supplied Surface 5 Laptop running Windows 11 Enterprise 22H2. I can't even get Windows Hello to recognize the Brio, works everywhere else e.g. Teams.  I'm a consultant who travels for work a lot so disabling the default camera wouldn't work for me. I need options! Hope Microsoft fixes this ASAP.

  • cricel472's avatar
    cricel472
    Copper Contributor
    Nov 13, 2023
    Same problem: at best 50-50 chance that my external camera is used over my laptop one (that is not facing towards me, and thus not usable). There should be a setting to select which camera to use for Hello.
  • JLF76's avatar
    JLF76
    Icon for Microsoft rankMicrosoft
    Mar 01, 2024

    Similarly I have a Surface 4 and a Dell WB7022 Windows Hello compatible external camera and on the very latest Windows 11 updates etc. The machine recognises the camera and it works in Teams etc. but I cannot get it to use it as the Windows Hello camera, even if I disable the integrated camera. I am of course using the laptop with an external screen so the lid is down.

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