Forum Discussion
Windows Hello, use external camera instead of Laptop
I got pinged about the answer about "Sign in with an external camera or fingerprint reader" in the Sign-in options, so I figured to circle back...
The external camera issues was solved some months (maybe a year+) after I made this post, at least to work like 90% of the times.
The setting for using external camera was added to Windows 11 in version 22H2 late October 2023, which finally solved this issue to 100%.
I still have issues on the Philips Brilliance 499P sometimes, but I think that's related to a crappy implementation by Philips as my Logitech Brio 4K works every time at home.
AwasenI don't know if it's doable for your case, but since I don't use my built-in camera whatsoever, I went to Device manager and disabled the integrated camera. That did the job.
Blasty_Utopia I'm having the same issue with my Brio 4k and my work-supplied Surface 5 Laptop running Windows 11 Enterprise 22H2. I can't even get Windows Hello to recognize the Brio, works everywhere else e.g. Teams. I'm a consultant who travels for work a lot so disabling the default camera wouldn't work for me. I need options! Hope Microsoft fixes this ASAP.
JLF76Microsoft
Similarly I have a Surface 4 and a Dell WB7022 Windows Hello compatible external camera and on the very latest Windows 11 updates etc. The machine recognises the camera and it works in Teams etc. but I cannot get it to use it as the Windows Hello camera, even if I disable the integrated camera. I am of course using the laptop with an external screen so the lid is down.
- Same problem: at best 50-50 chance that my external camera is used over my laptop one (that is not facing towards me, and thus not usable). There should be a setting to select which camera to use for Hello.
