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Awasen's avatar
Awasen
Copper Contributor
Jan 17, 2022
Solved

Windows Hello, use external camera instead of Laptop

Ok, this has been working, although a bit of a hit-n-miss sometimes for the screens we have in the office, Philips Brilliance 499P, which have Windows Hello compatible cameras. Most often if I boot m...
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  • Awasen's avatar
    Awasen
    May 28, 2025

    I got pinged about the answer about "Sign in with an external camera or fingerprint reader" in the Sign-in options, so I figured to circle back...

    The external camera issues was solved some months (maybe a year+) after I made this post, at least to work like 90% of the times.

    The setting for using external camera was added to Windows 11 in version 22H2 late October 2023, which finally solved this issue to 100%.

     

    I still have issues on the Philips Brilliance 499P sometimes, but I think that's related to a crappy implementation by Philips as my Logitech Brio 4K works every time at home.

srogalla's avatar
srogalla
Copper Contributor
Jun 17, 2022

AwasenWe are experiencing the same issue and continueing to search for a solution have you had any headway on this or update? 

  • JobishThomas's avatar
    JobishThomas
    Copper Contributor
    Jan 31, 2025

    Hi Team, 
    Found an option to enable external cameras under Hello settings in WIn11 Dell, Not sure it's available for all. Worked for me

     

    • brainslag's avatar
      brainslag
      Copper Contributor
      May 27, 2025

      that was it for me! Surface Laptop 6 with Dell WB7022. thx

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