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MiamiMO's avatar
MiamiMO
Copper Contributor
Jul 29, 2023

Windows 11 update

I have a Legion machine. It's been almost a year every time I receive a windows upgrade the keyboard stops working. On Thursday 7/27 ...I received a windows upgrade and the keyboard stopped working again. I have to spend days and weeks removing the keyboard from device manager, or updating drivers, doing system restore point. Right now I don't have a keyboard, since 8am I'm doing a restore on the 27th, which is the date that lets me do it, can you imagine 7 hours ago in this process. Two months ago I removed Microsoft Bing and the keyboard worked, but in this latest Windows upgrade I lost my keyboard again. It's frustrating, I'm 74+ years old, I do some back-office work, my laptop is my tool and believe me, I don't have to go through this headache caused by Windows upgrades. What solution can you recommend that is NOT to remove everything and reinstall, there are programs that I don't have.

configuration

5 Replies

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Jul 29, 2023
    Are you using wire keyboard or wireless keyboard?
    Do you have access to any other keyboards?
    • MiamiMO's avatar
      MiamiMO
      Copper Contributor
      Jul 30, 2023
      Yes, now I am using a wire keyboard.
      • Reza_Ameri's avatar
        Reza_Ameri
        Silver Contributor
        Jul 30, 2023
        Just to test, is it possible to boot your system into Clean Boot to see if the problem persists?
        Have a look at:
        https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd