Forum Discussion
WIndows 11 Pro Black Screen Update
Recently, I was working on my Desktop PC. My screen went black, and a message appeared: Windows Update in Progress. I immediately powered down my PC. I restarted it and contacted Microsoft Tech Suppo...
Mark, thank you for responding. I have already changed all my passwords and enabled multi-factor authentication. I do backups daily, so I am covered.
I checked and found that ScreenConnect was running in the background. It took some time, but I deleted it. I don't know of anything else running in the background that can remotely access my PC.
I am a little gun-shy about contacting Microsoft Support. Microsoft Support told me multiple times that it was a normal update. I never got bad information from Microsoft Support before, but I guess there is always a first time.
Thanks again.