Forum Discussion
Windows 11 Printer Issue - DYMO LW450 DUO is not installing correctly/entirely
Windows 10 21H2 build 19044.2006, Dymo Connect 1.4.131.
Tried the procedure in the Dymo pdf, printers installed when connecting but won't print on the labels. Tape does print.
Sounds like same issue as with Windows 11.
I'll try some stuff in my office but it doesn't sound good.
But I'm a bit baffled why removing the paper after the power is removed and reinserting the paper before you power it back on will actually help??? That doesn't make much sense to me.
Today i did the Windows 11 Update H22
afterwards i deinstalled all my dymo software (connect and label)
Next i removed all remaining "dymo" entries in registry
Did a restart
installed dymo connect
installed dymo label 8.7.4
End now my Dymo LW450 DUO is working like in the old days, both is working DUO Label an DUO Tape 128 (the device is connected with USB)
It look like the Windows Update may solve the problem in combination with a fresh dymo installation
- Like u I am a casual user and can't see spending $150 for a DYMO print server or buying a Brother label printer for $300. And ur right, it is ridiculous.
- I gave up on my PC with win 11 and put it back on my wife's PC with win 10 where it use to work. BTW my printer is a duo 400 not a 450. I forgot I had done updates on her pc which was a mistake. Well anyway could not get the tape to print. So I went through the cabooky dance. At first it didn't work but after a few minutes all of a sudden it printed several tape labels in the Q..
To come back on my latest comment;
When i started my laptop today it suddenly started printing Tape labels i had tried printing last week.
Guess they were still in the queue.. But now both tape and label are both working again.
I'm afraid to reboot again though.
I'll let you know if it still works tomorrow. Maybe the trick is to have something in your queue on boot lol...
This situation is ridiculous. I'm a very casual user so there's no way I want their print server.
Guess they won't shout about non-Win11 compatability in their glossy advertising.
- I just tried the procedure on a Windows 10 computer.
As been mentioned above, both printers only work untile rebooted.
Then the tape printer is disconnected, the label printer still works. - For me it doesn't matter how frustrating, but I work a lot with labels as well as for home use such as for my sports club.
I thought we would buy something expensive and of high quality, but we were taught better 😞
no matter who is to blame for me, the whole thing hangs on Dymo.
We are considering switching to the Brother label printers this week.
Today I also tried to operate the tape printer on Windows 10, but after a restart the tape printer did not work again.
either I'm too stupid or that exceeds my abilities to use this label printer...... I grappled with this issue for months and months including raising several formal fault reports with MS, feedback through the Insider Ring channel and of course with Dymo. Although there were several potential breakthroughs at different times have all proved to be dead ends. I think the 'high point' was when an Insider Preview Build in the early summer actually 'fixed' the issue - only for it to get broken again with a subsequent release a couple of weeks later.
The only sustainable solution I've found, which I have now been using for several months, is to purchase a Dymo Print Server (other contributors have mentioned the possibility of using other makes of print server) and install the normal Dymo 450 Duo Drivers and Label v.8.7.4.48936 software for access via the network rather than direct USB. I baulked greatly at the extra cost to fix something which did work perfectly before, but in the end it's been worth it simply to know I can just press 'print' when I want to without any more of the endless frustration.
Best regards,
Kevin
- I don't want to spoil anyone's mood or day early in the morning, but I've given up hope and this answer encourages me to
Dymo and Microsoft shift the responsibility back and forth and the stupid one is the end customer,
i will dismantle the label printer and buy something safe
Here is the answer from Dymo customer center:
good morning mr carlo
Thank you for contacting us. We apologize for the inconvenience caused by using our device.
The instructions concern the restriction with the tape printer detection after the last Windows 10 update - unfortunately the instructions are not intended for use on Windows 11.
In general, the LabelWriter 450 Duo is not compatible with Windows 11. Although you can still use the label printer for the labels, it is unfortunately not possible to use the label and the tape printer at the same time. The topic was forwarded to Microsoft, but unfortunately there was no information as to whether this model would work with Windows 11.
From customer experience I can say that if you would install the tape printer for the tapes separately, then it should be possible to print on tapes, now you would have to alternately uninstall and reinstall the label and tape each time in order to be able to write on either labels or tapes .
Please excuse the circumstances.
Thank you for your understanding and have a nice day.
If you have any further questions, please feel free to get in touch.
Kind regards
Julita
DYMO end customer service
Does anyone have experience with other manufacturers of tape and label printers where you can recommend that they are compatible with windows 11? - I can confirm that mine also stopped working after a reboot. ( Windows 11 22H2 + Dymo Connect)
Guess the PDF is NOT a permanent fix..
I think were are back at the beginning to find a different solution. - I've been told that not a good idea to install 22H2 but let MS determine when to do it. MS knows your machine. They release updates “when your device is ready”… as in they are not positive your combination of hardware will run what they have… So a as precaution they release it to the combos that are confident in. Once they learn from that they adjust and release it to more. Your best bet is to not rush to nuke your computer if your computer is running fine. Let others do so.
Here is the latest info from Dymo:
In connection with your inquiry, I would like to inform you that DYMO Connect Software is our latest software that supports both LabelWriter 450 and 550 Series. Here is the download link for the latest version of DYMO Connect for Windows PCs. Administrative rights required.): LINK
Note: The printer MUST be DISCONNECTED when running the installation.
At the end of the installer, please wait for the Installation Wizard to prompt you the following message:
""If this is a new installation, please connect the printer now"".
It will give you this message before you click 'Finish'. At that point, please connect the printer and wait for the ""New Found hardware"" or ""Installing device driver software"" pop-up to appear. After a period of time, the message should let you know if the driver was ""installed successfully"" and is ""ready to use"".
If I can be of further assistance, please reply to this email directly.
Thank you for choosing DYMO,
Magdi
DYMO Consumer Service
_________________________________________________________________
The question I have is after u install Dymo connect do u need S/W 8.7.4? What is the function of Dymo connect? Bad News
It worked also after a reboot, but the dymo label-software 8.7.4 freezes after a few minutes.
Could not close and also not end the task by taskmanager.After next reboot, only the label part works not the tape.
