Forum Discussion
Windows 11 Printer Issue - DYMO LW450 DUO is not installing correctly/entirely
This issue occurs in Windows 11 The expected result is that both DYMO LW450 DUO Label and LW450 DUO Tape install correctly, however only the LW450 DUO Label installs while the LW450 DUO Tape's sta...
MichekC KB5015807 is a Windows 10 update (according to a quick search I just did) but that's so last year 🙂 I'm on Win 11.
Agreed, sadly 😞
I have just received Build 25163.rs_prerelease.220715-1711 but there is unfortunately no sign of any positive change. I do have both Tape and Label printers showing up in Dymo Label v.8.7.4.48936 but while the paper label works OK, the Tape just comes up with an 'out of paper' error. It seems the virtual port remains confused.
I have also raised the issue yet again with MS and been promised a callback / email update within 48 hrs (now maybe tomorrow sometime). I have tried to emphasise the desperate need for senior management escalation and an active collaboration between MS and Dymo to devise and issue a permanent resolution fix. Also that it would really help for both / and to provide some sort of meaningful communication via this Forum to users who simply want to know what's happening and when. The most basic tenets of customer care seem to be completely foreign concepts.....
Best regards,
Kevin
I have just received Build 25163.rs_prerelease.220715-1711 but there is unfortunately no sign of any positive change. I do have both Tape and Label printers showing up in Dymo Label v.8.7.4.48936 but while the paper label works OK, the Tape just comes up with an 'out of paper' error. It seems the virtual port remains confused.
I have also raised the issue yet again with MS and been promised a callback / email update within 48 hrs (now maybe tomorrow sometime). I have tried to emphasise the desperate need for senior management escalation and an active collaboration between MS and Dymo to devise and issue a permanent resolution fix. Also that it would really help for both / and to provide some sort of meaningful communication via this Forum to users who simply want to know what's happening and when. The most basic tenets of customer care seem to be completely foreign concepts.....
Best regards,
Kevin