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Wardak's avatar
Wardak
Copper Contributor
May 31, 2022
Solved

Windows 11 Multiple Windows Explorer Processes Bug(??)

Hey Y'all,   I have 2 instances of Windows Explorer opened in the task manager at random times. It happens when i restart my computer, use it for some time and after a while i notice the fans ramp ...
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  • RalphBouRaad's avatar
    RalphBouRaad
    Jul 12, 2022
    I found a solution for my issue, so I am just writing it here hoping it can help someone.

    After I redownloaded the latest version of Malwarebytes and did a scan, it found a Trojan.Agent file: C:\Windows\System32\Tasks\Microsoft Malware Protection
    (creative name xD)

    So after I quarantined this file and did a restart, explorer.exe did not run at all (not even once). So I guessed the virus corrupted the original file.

    So to fix the new issue I opened the command prompt as admin and executed the command "sfc /scannow" and it found a corrupt file and fixed it. Now everything is back to normal.
Reza_Ameri's avatar
Reza_Ameri
Silver Contributor
May 31, 2022
Are you experiencing the same behavior in the Safe Mode?
Have you tried download and install all updates?
Try open start and search for feedback and open the Feedback Hub app and report this issue.
Wardak's avatar
Wardak
Copper Contributor
Jun 04, 2022

Reza_Ameri Hey Reza!


Thank you for much for the suggestion but the issue still remains the same. I am fully updated and for some reason I can not find the feedback hub. It used to be in windows 10 but now when i search for it, it gives me "Feedback and Diagnostics" which has no option to report a bug, apparently there is a option to give feedback though, when you search something on the start menu; on the right top side there is an option to give feedback, just a little tiny button. I did that and lets see what happens...

 

I have also attached the screen shot of the issue so you can see for your self.

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Jun 05, 2022
    In the Windows 11, you may open start and click on "All apps" and from the list find the Feedback Hub app.
    So, you are facing the same issue in the Safe Mode too?
    • Wardak's avatar
      Wardak
      Copper Contributor
      Jun 05, 2022

      Reza_AmeriYeah still could not find the feedback section :sad: there was a get help section which has no option of feedback and directs it to support.

       

      I am sorry i could not try safe mode before, this time i used it for 30 minutes and the issue still persists. Even after closing all the windows the process remains in task manager with high memory use.

       

      Screen shots are attached.

       

      • Reza_Ameri's avatar
        Reza_Ameri
        Silver Contributor
        Jun 06, 2022
        Have you tried DISM command too?
        You may run the following commands:

        DISM /Online /Cleanup-Image /ScanHealth
        DISM /Online /Cleanup-Image /CheckHealth
        DISM /Online /Cleanup-Image /RestoreHealth

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