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Michael1550's avatar
Michael1550
Copper Contributor
Nov 06, 2026

Windows 11 completely freezes

Windows 11 completely freezes after approximately 2 minutes of inactivity following the latest update.

Hello,

Since installing the latest Windows update, I have been experiencing serious problems with my PC.

Whenever I stop moving my mouse for approximately two minutes, the entire system becomes unresponsive.

The mouse cursor can still be moved, but clicking, typing, keyboard shortcuts and opening programs no longer work. Even Task Manager cannot be opened.

The only way to regain control of my PC is to perform a forced shutdown using the power button.

This happens consistently and did not occur before the latest Windows update.

I checked Windows Event Viewer and found the following errors.

Kernel-Power Event ID 41:
BugcheckCode: 0
SleepInProgress: 0
WHEABootErrorCount: 0

I also found an ASUS application crash:

Application: Aac3572MbHal_x86.exe
Version: 1.6.1.9
Faulting module: combase.dll
Exception code: 0xc0000005

Application path:
C:\Program Files\ASUS\AacMB\Aac3572MbHal_x86.exe

Module path:
C:\WINDOWS\System32\combase.dll

I suspect that there may be a compatibility issue involving the latest Windows update, ASUS software or a system driver.

Has anyone experienced the same issue?

Could this be related to Windows power management, a driver conflict or a recent Windows update?

I would appreciate any help in identifying and fixing the root cause.

I urgently need a solution because my PC is currently unusable without regularly performing forced restarts.

Thank you for your help.

community
deployment
device management
Update management

1 Reply

  • Jamony's avatar
    Jamony
    MCT
    Nov 07, 2026

    Event 41 records that Windows restarted without a clean shutdown, which fits your forced power-offs; it does not identify the original freeze. Likewise, 0xc0000005 means an access violation in the ASUS process, but the faulting-module name alone does not prove combase.dll or the Windows update caused it.

     

    The repeatable two-minute idle trigger makes a controlled background-software test useful. Record your Windows build and the exact installed KB first. Then follow Microsoft’s clean-boot procedure: in System Configuration, hide all Microsoft services before disabling the remaining services, and record which startup apps you disable in Task Manager.

     

    Restart and repeat the idle test. If the freeze disappears, re-enable the disabled items in groups to isolate the offender, paying attention to the ASUS components implicated in your log. Restore normal startup after testing.

     

    If it still freezes, provide the clean-boot result, hardware model, KB, and events immediately preceding the freeze for further diagnosis.