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TimMagee's avatar
TimMagee
Copper Contributor
Nov 07, 2024

Windows 10 automatically installed Windows 11, now I have no audio device installed.

Good morning,

 

Windows 10 automatically installed Windows 11, now I have no audio device installed.

 

I went to Acer driver downloads and downloaded the correct Realtek for my laptop model (Spin 3).

Audio_Realtek_6.0.9180.1_W11x64_A.zip

 

I click on the Setup Application and get the error message: “The destination file could not be created.”

 

In Device Manager, under Sound, Video and Game Controllers, there is only Intel® display audio.

 

Any suggestions?

 

Thank you in advance.

 

Tim Magee

Application Management
device management

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  • TimMagee's avatar
    TimMagee
    Copper Contributor
    Nov 07, 2024

    Thank you Kapil,

     

    I already watched your excellent video!

     

    However, my problem now is that when I go to downloads an open the driver download and click on Setup Application I get the error message: “The destination file could not be created.” So I’m dead in the water.

     

    Thanks again.

     

    Tim

  • KapilArya's avatar
    KapilArya
    MVP
    Nov 07, 2024

     

    Hello,

     

    See if this video guide helps you: 

     Let us know if this helps!

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