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Gunner1160's avatar
Gunner1160
Copper Contributor
Oct 17, 2023

Win 11 will not load after coming out of sleep mode

This all started about (3) weeks ago, I did a windows update, and put my PC into sleep mode for the night. Next day, I use my mouse to come out of sleep mode, my case lights and fans all came to life, but my monitor stays blank, as in no video input coming from my system. I had to hard power off and cold boot.
Couple of days went by, problem persist, and another windows update wanted a restart, my PC logged out of windows, but it would not restart, monitor stays blank, with no video signal. Cold booted, and attempted to do a normal restart from windows, but same blank screen.
Disconnected from my Discrete graphics card, and connected my monitor to my motherboard's on-board graphics, same issues, windows won't load after coming out of sleep mode or do a normal restart.
Friday, I got notification of windows update, updates were successful and my system actually restarted. After my desktop loaded, I did a normal restart, and now Win 11 restarts with no issues, but the problem persists where Win 11 will not load after coming out of sleep mode.

  • gwoloski84's avatar
    gwoloski84
    Copper Contributor
    My computer on windows 11 wakes up from sleep mode, shows the info screen with the weather, news, etc. However, my mouse and keyboard seem inactive for some reason. They are both logi and connected by bluetooth. After maybe 30 second my computer automatically restarts.

    Cant figure out why this happens.
    • werm224's avatar
      werm224
      Copper Contributor

      The exact same thing happens to me and it's so frustrating. 

    • werm224's avatar
      werm224
      Copper Contributor

      the same thing happens to me its so frustrating, like literally the exact same thing.

       

  • sebastienbo2105's avatar
    sebastienbo2105
    Copper Contributor

    There is a general problem  with the sleeping mode of windows 11 since 23H2 was deployed for laptops.

     

    Some laptops are able to come out of sleep mode but some parts stay in sleep mode and cause the laptop to be very very slow, with almost no responsiveness. Especially for those who have a cpu with efficiency cores. I suspect the OS to remain on efficiency cores after wakup.

    • Rozin14's avatar
      Rozin14
      Copper Contributor

      This is interesting find. Can you please tell how you came up with this conclusion or the source you got it from. I'm currently experiencing this intense unresponsive/delayed/latency issue after waking from sleep in latest 23H2 build. So bad that a key pressed in keyboard shows after a second on screen, be it notepad or chromes search box field, whatever.

       

      And i think this affects AMD Ryzen CPUs the most.

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor

    Hi Gunner1160,

    If you're facing issues with Windows 11 not waking up from sleep mode, here are some steps you can try to resolve the problem:

    1. Update Your Drivers: Make sure your drivers are up to date, especially graphics and chipset drivers. You can manually update them from the manufacturer's website or use a driver updater tool.

    2. Disable Fast Startup: Fast Startup can sometimes conflict with sleep mode. To turn it off, follow these steps:
    - Press Windows+R to open the Run dialog.
    - Type "powercfg.cpl" and press Enter.
    - Click on "Choose what the power buttons do" on the left.
    - Select "Change settings that are currently unavailable."
    - Uncheck "Turn on fast startup (recommended)" and save changes.

    3. Adjust Power Settings: Incorrect power settings can hinder sleep mode. To modify them:
    - Press Windows+R to open the Run dialog.
    - Type "powercfg.cpl" and press Enter.
    - Click on "Choose a power plan" on the left.
    - Select your current power plan.
    - Click on "Change plan settings."
    - Access "Change advanced power settings."
    - Expand the "Sleep" section and "Allow wake timers."
    - Set both "On battery" and "Plugged in" to "Enable" and save your changes.

    4. Disable USB Power Management: Prevent Windows from disabling USB devices during sleep mode by following these steps:
    - Press Windows+X and select "Device Manager."
    - Expand "Universal Serial Bus controllers."
    - Right-click on each USB controller, go to "Properties."
    - In the "Power Management" tab, uncheck "Allow the computer to turn off this device to save power."

    5. Run System File Checker (SFC): SFC can scan and repair corrupted system files. To use it:
    - Press Windows+R, type "cmd" and run as administrator.
    - Enter the command: "sfc /scannow"

    6. Run DISM Tool: The DISM tool can tackle more serious system problems. Follow these steps:
    - Press Windows+R, type "cmd" and run as administrator.
    - Enter the command: "DISM /Online /Cleanup-Image /RestoreHealth."

    7. Reset Windows: If the issue persists, you may need to reset Windows. Keep in mind that this will restore Windows to default settings but retain your personal files. Here's how:
    - Open the Settings app (Windows+I).
    - Click on "System" and then "Recovery."
    - Under "Reset this PC," select "Reset now" and follow the on-screen instructions.

    If these steps don't resolve the problem, it's possible there's a hardware issue. In such cases, seeking help from a qualified technician for diagnosis and repair may be necessary.

    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)

    • JMFlood's avatar
      JMFlood
      Copper Contributor

      I've been searching for a resolution for this issue for 2 weeks now and everything listed is no help.  What is posted here is very similar to other "solutions" in various places that didn't resolve the issue.  I've had the same PC for 4 years and it has had zero issues with power and sleep management until the October 2024 Update.  The BIOS is the latest version, all drivers are updated, I've reset the power settings to default, I swapped display port cables on the monitor, run diagnostics on the the GPU, ensured the power management settings on all USB peripherals were not affected by sleep, ran the Windows Power Troubleshooter, ran an OS system scan and ran a cleanup image/restore health tool with no errors found.  The "troubleshooter" found 2 issues--the sleep and shut off monitor times were too long (20 minutes instead of 15)--and reset them to 15 minutes.  This was ZERO help.  There is something wrong with the power management settings in the software and NOT a hardware issue.  I know you don't care about the end user anymore Microsoft and this kind of issue makes it very tempting to move to Mac or Linux after being a lifelong Windows user.  Nothing like trying to jump on your PC to accomplish something only to have to spend hours trying to fix a problem that was never a problem before an OS update.   

    • milansmart's avatar
      milansmart
      Copper Contributor

      Thank you, really good response!! Best one. Not sure how to mark it as best but it is indeed ;) 

       

    • brazeagle's avatar
      brazeagle
      Copper Contributor

      Excellent post, learned a lot from this, AND SOLVED other issues. ðŸ¤—
      Thanks a lot.
      LCL

      • JMFlood's avatar
        JMFlood
        Copper Contributor

        Hi good morning.  I'm glad I could help someone fix their PC issues!  I was just trying to be as thorough as possible on the response but I'm glad it helped you.

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