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tvb2727
Copper Contributor
Jul 17, 2024

Win 11, DUO, Global Protect and Idle time | Lose internet connection

Hello,

My company has upgraded to Windows 11.

We use DUO to log in

We use Global Protect as a VPN

I am hard-wired via ethernet and use https://www.amazon.com/Plugable-Universal-Laptop-Docking-Station-Dual-Monitor-2-Hdmi/dp/B00ECDM78E/ref=sr_1_18?crid=18MX1SHJXW66W&dib=eyJ2IjoiMSJ9.p2dkyEM4kyB1UdjHzihb5pQWBvV5kVyoJ8e8rI1TW-SPmsWdCuOJ1RX0LOZGXBBh_rbigtbD51WokwYBX6vz7wC1rNgSo_iCUuElKjwOItL-DNznGVyiam2ZpnynHAIR3AUsf9mIQ0hCecxqkKudQHTuVC6lGp-GdfTlKF7983eTPFYRVRkm774u2kQVL1rnTOVSORHihvSWGlAP-pHm9tcI-qKJCmlgpPOaHefztpRhN_fS9rNkaEgy_3NY5uRq1AzS3v9Jgc69stz-vhF0N2ffe7AMn0zwTQIBdvlQEro.PjWdw4nsP6GcwmasXaKhTYBMpmt3mT0pGlozvUy5NE0&dib_tag=se&keywords=docking+stations&qid=1721238509&sprefix=docking+stations%2Caps%2C160&sr=8-18 to run multiple monitors (8). The ethernet cable from the docking station goes to a switch and then to my AT&T router for the house.

 

When I go to lunch and come back, my network adapter drops the connection and does not sign me in with DUO. I have to use my offline code, and then my Global Protect VPN does not and will not reconnect after countless tries.  I have to reboot for the internet to reconnect fully.

 

After testing two times, I've noticed that it seems to work if I unplug my ethernet cable from my docking station and then plug it back in.

 

Has anyone else had this issue? Is it a known bug? Is the fix to unplug my ethernet cable after a 30-minute idle time after the computer sleeps?

 

Thoughts?

 

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