Forum Discussion
Why keep personal files and apps option greyed out during windows 11 upgrade?
I heard it is totally possible keep all files and apps when upgrading to Windows 11 from Windows 10. However, when I tried to do this, the option keeps and apps greyed out and I can't choose it all. ...
The issue you're experiencing—where the "Keep personal files and apps" option is greyed out during the Windows 11 upgrade—is a common one. It typically happens because certain conditions or system states prevent the upgrade from offering the full "Keep personal files and apps" option. Here are some reasons and solutions:
Common Reasons Why the Option Is Greyed Out:
- Incompatible or Unsupported Hardware/Software: Some drivers or software may block the upgrade.
- Pending Windows Updates or System Changes: Pending updates or system modifications can restrict upgrade options.
- Existing System Issues or Corrupted Files: System corruption or issues with the current Windows installation can cause this.
- Upgrade Path Restrictions: Upgrades from certain editions or through certain methods might limit options.
- Partition or Disk Layout Issues: If your disk setup isn't compatible (e.g., multiple partitions, dynamic disks), the option might be disabled.