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Boe Dillard's avatar
Boe Dillard
Iron Contributor
Jul 13, 2022

Why does my BT show as having an issue in Device Manager on Windows 11?

I have this on 2 different Windows 11 machines - different hardware, different BT units.       If I uninstall the device, it will come up fine if I rescan +   It does thi...
device management
  • Boe Dillard's avatar
    Boe Dillard
    Jul 20, 2022
    So it turns out I was being a dork. I image my disk to several typs of pcs and laptops. Usually I just keep adding drivers to the image file until all my machines work. Usually I don't need to uninstall any drivers for my hardware to come up OK but in this case, I needed to uninstall a widcom driver package.
Bipin-prakash's avatar
Bipin-prakash
Brass Contributor
Jul 13, 2022
What if anything does the event viewer say as to why Windows is shutting down the device? Is this an OEM computer or one you built? Have you tried upgrading the BIOS and chipset firmware/software?

Best,
bp
  • Boe Dillard's avatar
    Boe Dillard
    Iron Contributor
    Jul 13, 2022

    This particular one is a homebuilt Asrock Taichi z390 with the latest motherboard firmware.

     

    The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

     
    - <System>
      <Provider Name="BTHUSB" />
      <EventID Qualifiers="49157">17</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2022-07-13T02:30:23.2350320Z" />
      <EventRecordID>8278</EventRecordID>
      <Correlation />
      <Execution ProcessID="4" ThreadID="9992" />
      <Channel>System</Channel>
      <Computer>CSD-ASROCK1</Computer>
      <Security />
      </System>
    - <EventData>
      <Data />
      <Binary>000000000100000000000000110005C0000000000000000000000000000000000000000000000000</Binary>
      </EventData>
      </Event>
     
     
     

     

     

    A command sent to the adapter has timed out. The adapter did not respond.
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="BTHUSB" />
    <EventID Qualifiers="32773">3</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-07-13T02:53:13.1265456Z" />
    <EventRecordID>8400</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="664" />
    <Channel>System</Channel>
    <Computer>CSD-ASROCK1</Computer>
    <Security />
    </System>
    - <EventData>
    <Data />
    <Binary>000008000100000000000000030005800110000000000000000000000000000000000000000000000110000000000000</Binary>
    </EventData>
    </Event>

    • Bipin-prakash's avatar
      Bipin-prakash
      Brass Contributor
      Jul 13, 2022
      Got it. From the event log, it looks like a potential hardware failure. Are you able to get your hands on a USB BT dongle and try that? I have a strong feeling that that would resolve your issue (having disabled the built in BT from device manager).

      Best,
      Bp
      • Boe Dillard's avatar
        Boe Dillard
        Iron Contributor
        Jul 13, 2022
        It worked great right up until the point I installed Win 11. That very hour it started having issues. I'll reformat again and keep an eye on it but was hoping someone had encountered this before.

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