Forum Discussion
We couldn't install Windows 11 from 23H2 to 24H2
"We couldn't install Windows 11" The error code 0xC1900101 - 0x30018 typically indicates a problem during the upgrade process related to drivers or hardware incompatibilities. This can happen during the first boot phase, particularly in the SYSPREP_SPECIALIZE operation, and it often relates to specific drivers or services that are interfering with the installation process. Here’s a series of troubleshooting steps you can take to resolve this issue and successfully upgrade to Windows 11 24H2:
1. Perform a clean boot to load Windows with a minimal set of drivers and startup programs. This can help avoid conflicts:
- Type msconfig in the Run dialog (Win + R) and hit Enter.
- Under the Services tab, check "Hide all Microsoft services" and then click "Disable all".
- Go to the Startup tab and click "Open Task Manager". Disable all items there.
- Reboot your PC.
2. Run the built-in Windows utility to check the disk for issues:
- Open Command Prompt as an administrator.
- Type chkdsk /f /r and press Enter. It may prompt you to schedule a check on reboot if the volume is in use.
3. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update and run the troubleshooter.
4. If all else fails, consider performing an in-place upgrade using the Windows 11 installation media with the "Keep personal files and apps" option:
- Create a Windows 11 installation USB or DVD using the Media Creation Tool.
- Boot from the USB/DVD and start the setup, choose to keep your files, and follow the prompts.