Forum Discussion
Solved
W11 Enterprise Factory reset, cannot log on with personal account
Good afternoon all New boy here after advice. We had an employee leave last week, they had a Dell XPS on Windows 11 Enterprise that they were allowed to keep. On Friday before they left, we reset t...
- I found the issue, I'll add what I did here for future reference if it helps.
For me it was that I did not first remove the device from Microsoft Autopilot before completing a factory reset.
Once the device had been both removed from Autopilot and the factory reset had completed to wipe the device and remove it from InTune, the set up screen then allowed the user to select a 'Personal' option to enter their own mail id and password to log on to the PC as a personal device and complete the set up.
Ask the company admin to add this device the corporate account.
Hi thanks, but he left the company and was allowed to keep the computer. So I cannot add him back to the corporate account.