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UNEXPECTED_STORE_EXCEPTION bsod
Hi, I have a new Win11 computer built by Acer. I've had a few crashes during normal operations - playing a game, sometimes just using Firefox. I only managed to capture one minidump after getting that turned on, and I'm trying to figure out if it's a hardware or software issue.
I have attempted the following
- sfc /scannow
- DISM.exe /Online /Cleanup-image /Restorehealth
- Checking for updates in the system settings tool
- Updating my graphics drivers (NVidia)
- Running a memory diagnostic via Windows Memory Diagnostic
- Ensuring I have most of the bloatware installed with the computer removed (McAfee, Acer stuff)
The last several frames of my minidump look like this
[0x0] nt!KeBugCheckEx 0xfffffb0f4148bb38 0xfffff80490201d36
[0x1] nt!SMKM_STORE<SM_TRAITS>::SmStUnhandledExceptionFilter+0x7e 0xfffffb0f4148bb40 0xfffff804902c2303
[0x2] nt!`SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue'::`1'::filt$0+0x22 0xfffffb0f4148bb90 0xfffff804900fb15f
[0x3] nt!_C_specific_handler+0x9f 0xfffffb0f4148bbc0 0xfffff804902ab692
[0x4] nt!RtlpExecuteHandlerForException+0x12 0xfffffb0f4148bc30 0xfffff8048fea45c2
[0x5] nt!RtlDispatchException+0x2d2 0xfffffb0f4148bc60 0xfffff8048ffdb9af
[0x6] nt!KiDispatchException+0x35f 0xfffffb0f4148c3c0 0xfffff804902b6145
[0x7] nt!KiExceptionDispatch+0x145 0xfffffb0f4148cab0 0xfffff804902b1282
[0x8] nt!KiPageFault+0x442 0xfffffb0f4148cc90 0xfffff8048ffb2968
[0x9] nt!RtlDecompressBufferLz4+0xd8 0xfffffb0f4148ce20 0xfffff8048feee141
[0xa] nt!SmStoreDecompressBuffer+0x99 0xfffffb0f4148ce70 0xfffff8048feed0dc
[0xb] nt!ST_STORE<SM_TRAITS>::StDmSinglePageCopy+0x128 0xfffffb0f4148cf70 0xfffff8048feec909
[0xc] nt!ST_STORE<SM_TRAITS>::StDmpSinglePageRetrieve+0x479 0xfffffb0f4148d010 0xfffff8048feec27a
[0xd] nt!ST_STORE<SM_TRAITS>::StDmPageRetrieve+0x13a 0xfffffb0f4148d080 0xfffff8048fea3a2d
[0xe] nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue+0xed 0xfffffb0f4148d140 0xfffff8048fea488b
[0xf] nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadCallout+0x2b 0xfffffb0f4148d1e0 0xfffff8048fea5987
[0x10] nt!KeExpandKernelStackAndCalloutInternal+0xb7 0xfffffb0f4148d210 0xfffff8048fea58bd
[0x11] nt!KeExpandKernelStackAndCalloutEx+0x1d 0xfffffb0f4148d280 0xfffff8048ff8377f
[0x12] nt!SMKM_STORE<SM_TRAITS>::SmStDirectRead+0xcf 0xfffffb0f4148d2c0 0xfffff8048ff8453f
And running !analyze -v in WinDbg, I see this as part of the output
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: MemCompression
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
EXCEPTION_CODE_STR: c0000006
EXCEPTION_PARAMETER3: 00000000c000000e
1 Reply
- EstherMomBronze Contributor
Open the minidump; it will highlight the driver or component responsible.