Forum Discussion
Two W11 PCs, Consistent Wrong Location, Time Incorrect
Version 23H2 (OS Build 22631.3593) on both Surface Book Performance Base and Ryzen 7000 desktop PC.
Hello all. I have a perplexing problem that cropped up in the last few days. Bear with me I may not know the proper terminology.
Two PCs behave the same: consistently showing the same completely wrong location with Microsoft's location services or anything that uses it (maps app, weather app, system time). It says I'm three hours ahead of my current time zone (USA Pacific), and always at a very precise location that doesn't change (somewhere in Toronto, Canada). Any help or advice would be greatly appreciated. I'm prepared to do anything.
I have tried the steps that I could find in searching:
- Disconnecting, killing, uninstalling VPN program (proton) on both
- Using a different network (phone hotspot with different ISP)
- Set Time Zone / Time Automatically
- Location Services on and off
- Clear Location History
- Restarting
- New offline user account
- Taking the laptop to a coffee shop
- Setting default location
- Wi-Fi > ethernet, ethernet > Wi-Fi
- Uninstalling Maps, reinstalling Maps
- SFC /scannow, no corruption
Other details:
- Using Edge browser and using Bing Maps or Google Maps shows correct location.
- Booting the machines in Linux gets the correct time zone and time.
- Other machines on the network (Android phones, iMac, Linux PCs) all are time and location correct.
- My router has the correct time.
- Since you've mentioned using a VPN, there may be lingering configuration issues:
1.Ensure that all VPN configurations are completely removed.
2.Look for any other network-related software that could interfere with location services (e.g., firewalls, proxy settings).- You solved my problem, Thank you.
- Sometimes issues with Windows location services could stem from your Microsoft account settings:
1.Sign in to your Microsoft account on a web browser.
2.Check if there are any location settings or recent activity logs that may be affecting your devices. You can also review and reset your device settings from the Microsoft account management page. - If the problem persists, contact your Internet Service Provider (ISP). Inform them about the incorrect location through which your IP is routing; they may need to fix geolocation issues on their end.
- Sync issues with Microsoft's location services: It's possible that there's a problem with Microsoft's location services or the way your PCs are syncing with it. Try resetting the location services on both PCs:
Go to Settings > Time & Language > Date & Time > Location
Click on "Reset location"
Check if this resolves the issue
