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SPMSFT's avatar
SPMSFT
Copper Contributor
Apr 26, 2025

Turning on Windows Sandbox feature hangs

I just got a new Dell machine with Windows 11 Pro installed on it. I wanted use the machine with Virtual Machines as well as Windows Sandbox feature. When I enable Hyper-V feature, the reboot works fine. After than when I enable Windows Sandbox feature, it reboots and goes to a screen with “Customizing feature for you. You’re 100% there. Please keep your computer on.” And then freezes there. Dell says this is software issue and will have to pay for the support. I just got this machine and not so happy that I’m running into this. Only way for me to get out of this is reinstall the OS.

I really need the Windows Sandbox feature. That is the main reason for buying a machine with Windows 11 Pro. 

 

Any help is appreciated.

 

Thanks

 

Surya

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  • Joseph Kalinowski's avatar
    Joseph Kalinowski
    Copper Contributor
    May 06, 2025

    I have a couple year old Dell laptop, and exact same thing happening to me.  I tried advanced recovery and rolling back feature updates didn't work and rolling back the security update didn't help the problem.  I'm getting close to reinstalling the OS...

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