Random Freezing on Windows 11 ( Build 22000.318.0 )

hey SalmanAhmed  what does this mean

Log Name: System
Source: nvlddmkm
Date: 08/01/2022 05.01.13
Event ID: 14
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: guna
Description:
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video8
0000(0000) 00000000 00000000

The message resource is present but the message was not found in the message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="nvlddmkm" />
<EventID Qualifiers="49322">14</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-01-07T21:01:13.1022114Z" />
<EventRecordID>33309</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="12496" />
<Channel>System</Channel>
<Computer>guna</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Video8</Data>
<Data>0000(0000) 00000000 00000000</Data>
<Binary>0000000002003000000000000E00AAC0000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

Thank you for your guidance SalmanAhmed 

i have succeeded to save the windows logs in csv format but the application & services gives an error and cannot be saved for some reason it says its too large?! 

i also saved the summary page events with all critical events in .evtx format.

problem is how do i attach them for you in this forum?

Hi Kurthh 

From Event Viewer, go to Windows Logs, from the right sidebar click Create Custom View, and apply the filter (Check the highlighted boxes) as shown in the screenshot.

Find the logs that occurs at the same time when the Windows got frozen from the below categories.

• Windows Logs > System
• Windows Logs > Application

Dear SalmanAhmed 

my knowledge to do this is unfortunately lacking. I opened event viewer but clueless how to send you this info. please advise.

Hi Kurthh, 

Please share the system logs from the Event Viewer.

Hi SalmanAhmed i have the same problem and tried your fixes but problem still persists.. any further suggestions welcome.

MightyAxle 

1. To run cmd in elevated mode, right-click on Command Prompt icon, and select Run as administrator.

2. Please execute the below commands step by step:

chkdsk c: /f
sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth

The first command will scan and fix the errors on the system drive, the second will scan and fix system file corruption issues, third and fourth command will use DISM (Deployment Image Servicing and Management) tool to scan/restore the health of the windows installation image. 

I hope these steps could be helpful for you, please do not hesitate to contact me for any further assistance.

Hi MightyAxle 

There is no issue found from the application logs; however, there are some major issues listed in system logs:

1. A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
2. DCOM got error "1115" attempting to start the service wuauserv with arguments "Unavailable" in order to run the server:
   {E60687F7-01A1-40AA-86AC-DB1CBF673334}
3. Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {03907576-4218-45f4-bbd9-180f1a01ad4f}, had event Fatal error: The miniport has failed a power transition to operational power
4. "The Compaq Dfw service failed to start due to the following error:
   The system cannot find the file specified."
5. The Realtek Wireless Manager Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
6. The server {3EEF301F-B596-4C0B-BD92-013BEAFCE793} did not register with DCOM within the required timeout.

7. The server could not bind to the transport \Device\NetBT_Tcpip_{C20EE1FE-7063-415E-8125-4C7D15747E64} because another computer on the network has the same name. The server could not start.

Hi SalmanAhmed 

Windows 11 has frozen several times today. I did manage to find Driver Easy to download more up-to-date drivers again today and the system should have been running okay.

I have attached the Application and System CSV files for you to inspect.

Thank you for your continued help.

Hi MightyAxle, 

Thanks for the response.

If you have updated your chipset drivers with the latest one from the manufacturer's website, the issue should be fixed. However, please check and share the latest logs from the event viewer.