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MightyAxle's avatar
MightyAxle
Copper Contributor
Nov 19, 2021

Random Freezing on Windows 11 ( Build 22000.318.0 )

I have a new HP Laptop with an Intel(R) Pentium(R) Gold 7505 @ 2.00GHz 2.00 GHz with 4 GB RAM and a 120 GB SSD and have experienced random freezing since upgrading from Windows 10 to Windows 11.   ...
Update management
SalmanAhmed's avatar
SalmanAhmed
Steel Contributor
Nov 20, 2021

Hi MightyAxle 

Please run Event Viewer, and find the error logs that occurs at the same time when the Windows got frozen.

  • Windows Logs > System
  • Windows Logs > Application
MightyAxle's avatar
MightyAxle
Copper Contributor
Nov 20, 2021

Hi SalmanAhmed 

 

I've run the Event Viewer and there does appear to be errors on each day for both the Application and System. I can save the error logs as XML or TXT but they are quite large to paste. I have attached them to look at. I am afraid my knowledge in diagnosing why Windows 11 crashes is beyond me. ( I've added additional information at the point where it crashes - iaStorVD : Reset to device, \Device\RaidPort0, was issued. )

  • SalmanAhmed's avatar
    SalmanAhmed
    Steel Contributor
    Nov 20, 2021

    Hi MightyAxle 

    There is an error that indicate another computer on the network has the same name, and it coming very frequently. So that you need to rename your host/computer name.

    • MightyAxle's avatar
      MightyAxle
      Copper Contributor
      Nov 21, 2021

      Hi SalmanAhmed

       

      Thank you very much for your help so far.

       

      I have done all I can with regard to the issue now. After reinstalling Windows 11 from scratch, checking and updating drivers. Running Scandisk, checking files structures and finally trying to tweak the power plan settings, the results are pretty much the same. I have read that the - " Reset to device, \Device\RaidPort0, was issued. " issue was apparent in Windows 10 as well. I am thankful that this never happened to me.

       

      I just hope that this might be a bug fix that Microsoft are aware of because I can't solve it. The concerning thing about this is, that if a person buys a new Laptop or PC with this problem, they are likely to return it to the place of purchase. The ironic thing about this is, that my wife has a new HP Laptop as well and doesn't have a problem at all. I checked the Event Viewer and no - " Reset to device, \Device\RaidPort0, was issued. " occurs at all.

       

      Many thanks again!