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MightyAxle's avatar
MightyAxle
Copper Contributor
Nov 19, 2021

Random Freezing on Windows 11 ( Build 22000.318.0 )

I have a new HP Laptop with an Intel(R) Pentium(R) Gold 7505 @ 2.00GHz 2.00 GHz with 4 GB RAM and a 120 GB SSD and have experienced random freezing since upgrading from Windows 10 to Windows 11.   ...
Update management
SalmanAhmed's avatar
SalmanAhmed
Steel Contributor
Nov 19, 2021

Hi MightyAxle,

You are more than welcome, please do not hesitate to share the feedback for further assistance, I will welcome the questions you may have.

MightyAxle's avatar
MightyAxle
Copper Contributor
Nov 19, 2021
I've monitored Windows 11 over the last 12+ hours and it froze again at least twice. The common freeze was for up to two minutes and the other one was where the mouse pointer was active but every application wasn't and inaccessible. This is quite puzzling!
  • SalmanAhmed's avatar
    SalmanAhmed
    Steel Contributor
    Nov 20, 2021

    Hi MightyAxle 

    Please run Event Viewer, and find the error logs that occurs at the same time when the Windows got frozen.

    • Windows Logs > System
    • Windows Logs > Application
    • MightyAxle's avatar
      MightyAxle
      Copper Contributor
      Nov 20, 2021

      Hi SalmanAhmed 

       

      I've run the Event Viewer and there does appear to be errors on each day for both the Application and System. I can save the error logs as XML or TXT but they are quite large to paste. I have attached them to look at. I am afraid my knowledge in diagnosing why Windows 11 crashes is beyond me. ( I've added additional information at the point where it crashes - iaStorVD : Reset to device, \Device\RaidPort0, was issued. )

      • SalmanAhmed's avatar
        SalmanAhmed
        Steel Contributor
        Nov 20, 2021

        Hi MightyAxle 

        There is an error that indicate another computer on the network has the same name, and it coming very frequently. So that you need to rename your host/computer name.