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Ondsen's avatar
Ondsen
Copper Contributor
Jan 03, 2025

Randomly getting hard freezes without a BSOD

After some minutes of any kind of use the pc freezes and reboots itself right after. Before reinstalling windows the same issue was present but I also had to force it to reboot. The time it takes before the system freezes is very inconsistent though. Sometimes it just gets stuck rebooting over and over. Also the system is a brand new build and the issue is somewhat present from the start although there have been moments where it seemed like it's gone.

When I look into event viewer a WHEA-logger error with ID 1 comes up, no further details listed.

I tried opening the .dmp file to learn more but I don't really understand it.

If this actually is a hardware issue I would like to know which component is the cause, I don't have spare components on hand so I can't really test them.

specs:

gigabyte z790 aorus elite ax

intel i5 14600 kf

msi ventus 4070

kingston Fury Beast DDR5 32GB 6000MHz CL30

kingston fury renegade 2 tb

WHEA-20250103-2152.dmp

  • jensstevens's avatar
    jensstevens
    Copper Contributor

    Hello, 

    I've had freezing in the passed due to overclocking and faulty RAM.

    • Open Event Viewer and navigate to Windows Logs > System. Look for the WHEA-Logger error and check the details for any specific hardware component mentioned.
    • Update Drivers: Ensure all your drivers, especially for critical components like the GPU, motherboard, and storage devices, are up to date. check the vendors of your motherboard and intel support assistant.
    • Run Diagnostics like mdsched.exe
    • Sometimes, BIOS settings like overclocking or XMP profiles can cause hardware errors. Try resetting the BIOS to default settings and see if the error persists.
    • If possible, reseat components like RAM, GPU, and other peripherals to ensure they are properly connected.
    • If the error persists and you've identified a specific component as the culprit, consider replacing it.

    Let me know if any of these helped you.

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