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MightyAxle's avatar
MightyAxle
Copper Contributor
Nov 19, 2021

Random Freezing on Windows 11 ( Build 22000.318.0 )

I have a new HP Laptop with an Intel(R) Pentium(R) Gold 7505 @ 2.00GHz 2.00 GHz with 4 GB RAM and a 120 GB SSD and have experienced random freezing since upgrading from Windows 10 to Windows 11.   ...
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Kurthh's avatar
Kurthh
Copper Contributor
Jan 03, 2022

Dear SalmanAhmed 

my knowledge to do this is unfortunately lacking. I opened event viewer but clueless how to send you this info. please advise.

SalmanAhmed's avatar
SalmanAhmed
Iron Contributor
Jan 03, 2022

Hi Kurthh 

From Event Viewer, go to Windows Logs, from the right sidebar click Create Custom View, and apply the filter (Check the highlighted boxes) as shown in the screenshot.

Find the logs that occurs at the same time when the Windows got frozen from the below categories.

  • Windows Logs > System
  • Windows Logs > Application

  • guna965's avatar
    guna965
    Copper Contributor
    Jan 07, 2022

    hey SalmanAhmed  what does this mean

     

    Log Name: System
    Source: nvlddmkm
    Date: 08/01/2022 05.01.13
    Event ID: 14
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: guna
    Description:
    The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    \Device\Video8
    0000(0000) 00000000 00000000

    The message resource is present but the message was not found in the message table

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="nvlddmkm" />
    <EventID Qualifiers="49322">14</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-01-07T21:01:13.1022114Z" />
    <EventRecordID>33309</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12496" />
    <Channel>System</Channel>
    <Computer>guna</Computer>
    <Security />
    </System>
    <EventData>
    <Data>\Device\Video8</Data>
    <Data>0000(0000) 00000000 00000000</Data>
    <Binary>0000000002003000000000000E00AAC0000000000000000000000000000000000000000000000000</Binary>
    </EventData>
    </Event>

  • Kurthh's avatar
    Kurthh
    Copper Contributor
    Jan 03, 2022

    Thank you for your guidance SalmanAhmed 

    i have succeeded to save the windows logs in csv format but the application & services gives an error and cannot be saved for some reason it says its too large?! 

    i also saved the summary page events with all critical events in .evtx format.

    problem is how do i attach them for you in this forum?

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