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MightyAxle's avatar
MightyAxle
Copper Contributor
Nov 19, 2021

Random Freezing on Windows 11 ( Build 22000.318.0 )

I have a new HP Laptop with an Intel(R) Pentium(R) Gold 7505 @ 2.00GHz 2.00 GHz with 4 GB RAM and a 120 GB SSD and have experienced random freezing since upgrading from Windows 10 to Windows 11.   ...
Update management
MightyAxle's avatar
MightyAxle
Copper Contributor
Nov 19, 2021
Many thanks for the tip. I found three option updates and installed them. Just waited to see how Windows behaves now.
SalmanAhmed's avatar
SalmanAhmed
Iron Contributor
Nov 19, 2021

Hi MightyAxle,

You are more than welcome, please do not hesitate to share the feedback for further assistance, I will welcome the questions you may have.

  • MightyAxle's avatar
    MightyAxle
    Copper Contributor
    Nov 20, 2021
    I've monitored Windows 11 over the last 12+ hours and it froze again at least twice. The common freeze was for up to two minutes and the other one was where the mouse pointer was active but every application wasn't and inaccessible. This is quite puzzling!
    • SalmanAhmed's avatar
      SalmanAhmed
      Iron Contributor
      Nov 20, 2021

      Hi MightyAxle 

      Please run Event Viewer, and find the error logs that occurs at the same time when the Windows got frozen.

      • Windows Logs > System
      • Windows Logs > Application
      • MightyAxle's avatar
        MightyAxle
        Copper Contributor
        Nov 20, 2021

        Hi SalmanAhmed 

         

        I've run the Event Viewer and there does appear to be errors on each day for both the Application and System. I can save the error logs as XML or TXT but they are quite large to paste. I have attached them to look at. I am afraid my knowledge in diagnosing why Windows 11 crashes is beyond me. ( I've added additional information at the point where it crashes - iaStorVD : Reset to device, \Device\RaidPort0, was issued. )

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