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MDRAKE's avatar
MDRAKE
Copper Contributor
Feb 16, 2024

Problems with Windows 11 not recognizing Blu Ray Burners

It appears that Windows 11 has stopped recognizing my Blu-Ray Drive as a Burner. The symptoms are the 'Format' option has disappeared and the eject button does not work. I have 2 external BD Writers; a Full-sized Pioneer BDR-X12UBK external device and a Verbatim Low Profile External device, that identifies as Pioneer BDR-UD03 in the Hardware Tab.

I have 2 machines running Windows 11, one is a generic i5 on an ASUS B460 Motherboard, the other is a Microsoft Surface Book 3.

 

If I plug the devices into either machine, then they show up in Disk Management and File Explorer as optical drives. If I right click on the drive and select eject in Disk Mangement, the disk tray opens, and no errors are reported. 

 

On the Surface if I right click on either drive in Explorer I get 'Eject' and 'Format' as menu options and if I click on eject the drive tray opens.

On the i5/ASUS it I right click on either drive in Explorer there is no 'format' option, and if I click on 'eject' Windows reports "An error occurred while ejecting the CD Drive" and the disk tray remains closed.

I am using the same power supply and cables to attach the Burners the both systems. I have done a full reset / reinstall (including download from the cloud) of Windows 11 on the i5/ASUS machine and the problem still occurs.  There is no third-party software installed at the point the problem occurs. However, if I go-ahead and install Nero on i5/ASUS Nero does not see any Burners attached to my system. 

 

I am using the same cables and power supply for both machines. On the i5/ASUS where the problem occurs the devices shows up in Device manager is reported as "Working Properly". The device can read discs without problem.

The fact that two drives exhibit the same behavior makes me think it's a software / configuration issue, rather than a hardware issue. 

 

At this point I am out of ideas.

5 Replies

  • MDRAKE's avatar
    MDRAKE
    Copper Contributor

    Problem solved, I was accessing the machine via Remote Desktop and somewhere along the lines a windows update disallowed access to removable drives via Remote Desktop. Changed the policy to enable access to removable media via Remote Desktop and everything works again

  • dckrl's avatar
    dckrl
    Copper Contributor

    Did you ever test 3rd party dvd player apps on your machine? I had the same issue re: my asus bluray drive and found that one of those player apps (which I uninstalled after a short trial period) had a LowerFilters entry written into the pertinent registry key without deleting it on uninstall

    the said registry key being  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    After having deleted the orphaned LowerFilters entry there, and restarting the PC, the drive was fully functional again.

    Any LowerFilters (or UpperFilters) entries there might be leftovers of respective Player software installations

     

  • Lurtoonans's avatar
    Lurtoonans
    Brass Contributor
    This might because of outdated drivers installed on your Windows 11 machine. I suggest downloading the latest driver for Windows 11 from official website and do a reinstall.
    • MDRAKE's avatar
      MDRAKE
      Copper Contributor
      Thank you for your response. Next time, please read my post carefully. I have the problem after a clean re-install of Windows 11. I have also taken the time to list the actual driver for the CDROM devices on machines that work and machines that do not work.
      • MDRAKE's avatar
        MDRAKE
        Copper Contributor

        If I check Device Manager, the device is reported as "Working Properly". In all cases the Device Mangers reports the driver is "C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS version 10.0.22262.1

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