Forum Discussion
Problem With Snipping Tool
I've encountered a problem when using the Snipping Tool that seems to be related to either my Windows profile or the OS itself. To be clear, the problem manifests itself when using the Snipping Tool, but I don't believe that the Snipping Tool is actually the root cause of the issue.
Here's what's happening. I use the Windows+Shift+S shortcut to do the screenshot. About half the time the screenshot is successfully saved to the Screenshots folder, and about half the time I get a 0-byte file in the Screenshots folder, but the screenshot is on the clipboard, and a good copy gets saved to the following location:
C:\Users\<User_ID>\AppData\Local\Packages\Microsoft.ScreenSketch_8wekyb3d8bbwe\TempState\Snips
When the screenshot saves successfully to the Screenshots folder it never hits that Snips folder. When the screenshot fails to save to the Screenshots folder, the 0-byte file hits the Screenshots folder essentially at the same instant as the good copy of the file hits the Snips folder. At least with folders open side-by-side my eyes could not discern a meaningful difference. From this, I gather that the screenshot only gets save in the Snips folder if saving to the Screenshots folder failed, so it would appear that it tries to save to Screenshots first, and Snips is just the backup plan.
I've done research online and here are the things that I've tried:
Settings > Apps > Installed Apps > Snipping Tool > Three Dots > Advanced Options > Repair
Settings > Apps > Installed Apps > Snipping Tool > Three Dots > Advanced Options > Reset
Launch Snipping Tool > Three Dots > Settings
Automatically Save Original Screenshots = On
Screenshots are saved to C:\<User_ID>\CRB005\Pictures\Screenshots
View diagnostics data
Requires a viewer available from the Microsoft Store, which is blocked
Confirmed no sync'ing with OneDrive
Get-AppxPackage *Microsoft.ScreenSketch* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\\AppXManifest.xml"}
sfc /scannow
Found and fixed corruption
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
Found and fixed corruption (Confirmed by running /CheckHealth and /ScanHealth again)
This actually made things a LOT worse until I re-registered the Appx apps with the Get-AppxPackage command above
Remove-AppxPackage -Package Microsoft.ScreenSketch_11.2508.29.0_x64__8wekyb3d8bbwe -allusers
Not 100% about the syntax on this one. A co-worker ran it on my machine remote and says he thinks this is the command he used
Those are basically all of the recommendations I've found online save one--Windows profile reset. I work in IT and have done Windows profile resets before, so it's something that I certainly can do, but I regard it as something of a nuclear option. I am trying to find a more finely targeted solution.
Great thanks in advance for any thoughts and suggestions that you may offer!
I will be in the office tomorrow, but then out until the end of the month and most likely not checking on responses, so please understand that if you reply, I may not reply until early November.
--Tom