Forum Discussion
Problem With Snipping Tool
I've encountered a problem when using the Snipping Tool that seems to be related to either my Windows profile or the OS itself. To be clear, the problem manifests itself when using the Snipping Tool, but I don't believe that the Snipping Tool is actually the root cause of the issue.
Here's what's happening. I use the Windows+Shift+S shortcut to do the screenshot. About half the time the screenshot is successfully saved to the Screenshots folder, and about half the time I get a 0-byte file in the Screenshots folder, but the screenshot is on the clipboard, and a good copy gets saved to the following location:
C:\Users\<User_ID>\AppData\Local\Packages\Microsoft.ScreenSketch_8wekyb3d8bbwe\TempState\Snips
When the screenshot saves successfully to the Screenshots folder it never hits that Snips folder. When the screenshot fails to save to the Screenshots folder, the 0-byte file hits the Screenshots folder essentially at the same instant as the good copy of the file hits the Snips folder. At least with folders open side-by-side my eyes could not discern a meaningful difference. From this, I gather that the screenshot only gets save in the Snips folder if saving to the Screenshots folder failed, so it would appear that it tries to save to Screenshots first, and Snips is just the backup plan.
I've done research online and here are the things that I've tried:
Settings > Apps > Installed Apps > Snipping Tool > Three Dots > Advanced Options > Repair
Settings > Apps > Installed Apps > Snipping Tool > Three Dots > Advanced Options > Reset
Launch Snipping Tool > Three Dots > Settings
Automatically Save Original Screenshots = On
Screenshots are saved to C:\<User_ID>\CRB005\Pictures\Screenshots
View diagnostics data
Requires a viewer available from the Microsoft Store, which is blocked
Confirmed no sync'ing with OneDrive
Get-AppxPackage *Microsoft.ScreenSketch* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\\AppXManifest.xml"}
sfc /scannow
Found and fixed corruption
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
Found and fixed corruption (Confirmed by running /CheckHealth and /ScanHealth again)
This actually made things a LOT worse until I re-registered the Appx apps with the Get-AppxPackage command above
Remove-AppxPackage -Package Microsoft.ScreenSketch_11.2508.29.0_x64__8wekyb3d8bbwe -allusers
Not 100% about the syntax on this one. A co-worker ran it on my machine remote and says he thinks this is the command he used
Those are basically all of the recommendations I've found online save one--Windows profile reset. I work in IT and have done Windows profile resets before, so it's something that I certainly can do, but I regard it as something of a nuclear option. I am trying to find a more finely targeted solution.
Great thanks in advance for any thoughts and suggestions that you may offer!
I will be in the office tomorrow, but then out until the end of the month and most likely not checking on responses, so please understand that if you reply, I may not reply until early November.
--Tom
9 Replies
- DoveIron Contributor
You can a dedicated snipping tool instead.
- PaulkioBrass Contributor
Why does the Snipping Tool not work in Windows 11? Here are a few advanced troubleshooting steps you can try to fix the Snipping Tool itself, which are documented in Microsoft support forums.
- Command-Line Snipping: If the shortcut doesn't work, you can try triggering the capture via a command or script, which skips the app's GUI. You can create a shortcut with the target C:\Windows\System32\SnippingTool.exe /clip, which will start the tool in immediate snip mode. For scripting, you can use the command start ms-screenclip: (or os.startfile("ms-screenclip:") in Python) to launch the same screen capture overlay as Win + Shift + S.
- Re-register the App: Open PowerShell or Command Prompt as Administrator and run the following command to re-register the Snipping Tool with the system:
text
Get-AppxPackage Microsoft.ScreenSketch | Reset-AppxPackageThen restart your PC.
- Repair System Files: Open Command Prompt as Administrator and run the System File Checker tool to look for and repair corrupted Windows files:
text
sfc /scannowAfter it finishes, restart your computer.
- Check for Conflicting Apps: Some clipboard management tools to interfere with the Snipping Tool's functionality. If you use any such tools, try temporarily uninstalling or whitelisting the Snipping Tool in their settings.
- Test with a New User Profile: Create a new local user account on your PC and log into it. If the Snipping Tool works there, the issue is likely related to your main user profile's configuration.
I hope these steps can help you solve the problem of "Why does the Snipping Tool not work in Windows 11?".
- DiyamyuTin Contributor
When you find the Snipping Tool not working in Windows 11, Share X provides a stable and significantly more powerful alternative. It's known to work in situations where the Snipping Tool fails, such as capturing Windows context menus. Plus, it's packed with features that go far beyond what the default tool can do:
- Built-in Editor & Annotations: Add arrows, text, shapes, speech bubbles, and even step counters for tutorials.
- Screen Recording & GIFs: Record your screen or create GIFs directly within the app.
- Scrolling Capture: Capture entire web pages or long documents that require scrolling, a key feature missing from Snipping Tool.
- Customizable Workflow: Set up automatic tasks like saving to a specific folder, uploading to cloud services, or applying effects after you capture an image.
- Various Upload Options: Easily share screenshots by uploading directly to image hosts like Imgur or cloud services.
If you are experiencing the Snipping Tool not working in Windows 11, you can download Share X for free from its official website or as a portable version. Here's a quick setup guide:
- Download and install: Get the latest version from getshare x.com.
- Set your preferred hotkeys: Go to Hotkey Settings in the app to customize keyboard shortcuts (e.g., Ctrl+Shift+1 for region capture, Ctrl+Shift+2 for window capture).
- Configure after-capture tasks: In After capture tasks, select what happens after a screenshot, such as opening the image editor, copying to clipboard, and saving to a file.
Share X is a fantastic, feature-rich replacement for anyone looking to move beyond the Snipping Tool, whether due to issues or the need for a more advanced tool. It is only available for Windows, so it fits your system perfectly.
- LeonardoWilsonIron Contributor
For users asking, “Why isn’t the ‘Screenshot Tool’ working properly in Windows 11?”, Windows Repair Open Engine can help fix Windows components and settings that may be causing built-in apps to malfunction. Please download the latest version from the project’s official GitHub page, unzip the downloaded package, and run the repair tool with administrator privileges. This is a system repair tool, not a dedicated screenshot application, so please choose the appropriate repair options carefully.
Why doesn't the “Screenshot Tool” work properly in Windows 11?
Step 1: Open the official GitHub repository or Releases page for the repair utility. Download the latest Windows release, extract the archive to a local folder, and launch the main executable as an administrator.
Step 2: Before applying repairs, create a Windows restore point or use the backup option provided by the program when available. This gives you a recovery option if a system-level repair produces an unexpected result.
Step 3: Open the repair section and review the available Windows repair options. Start with repairs related to Windows Apps, permissions, system files, and other components that can affect built-in applications. Avoid selecting unrelated repairs simply to run every option at once.
Step 4: Apply the selected repairs and allow the program to complete the process. Some repairs can take several minutes, and the application may need administrator access to modify protected Windows components.
Step 5: Restart the computer after the repair process finishes. Open the screenshot utility again and test both its normal shortcut and the Windows + Shift + S shortcut.
Step 6: If the problem remains, open Command Prompt as administrator and check the Windows component store:
DISM /Online /Cleanup-Image /RestoreHealth
Wait for DISM to finish before closing the window.
Step 7: Next, run System File Checker:
sfc /scannow
This scans protected Windows system files and attempts to repair corrupted copies. Restart the computer after the scan completes, then test the screenshot function again.
This method is most appropriate when the issue is related to corrupted system files, permissions, or Windows components. If only one application is affected, it is generally recommended to first try the application’s built-in “Repair” or “Reset” options in “Windows Settings” before performing a more extensive system repair.
- BransonKimBronze Contributor
If the built-in screenshot tool in Windows 11 isn’t working properly, Flameshot is a more flexible and reliable alternative. It’s a lightweight screenshot tool that supports annotation, blurring, and quick editing—and it’s completely free of the glitches that often plague the default tool. You can capture the entire screen, a specific area, or even set up timed screenshots.
To get Flameshot, download the Windows installer from the official GitHub release page (search for “flameshot” on GitHub). Once installed, you can launch it from the Start menu or set it as your default screenshot tool. Use the shortcut Ctrl + Q to open the screenshot menu, select the area you want to capture, and edit it using the built-in tools (such as the pen, arrow, rectangle, or blur tools). You can also paste the captured image directly into any application or save it in your preferred format.
What if the snipping tool not working in windows 11? Flameshot runs locally, requires no account, and supports offline use—so you won’t encounter cloud sync issues or update-related errors. While it isn’t as feature-rich as some alternatives, it gets the job done smoothly and spares you the frustration of the built-in tool failing when you need it most.
Pros:
- Offers more editing tools than the default Windows snipping tool.
- Works offline and doesn't require an account.
- Lightweight, fast, and easy to use.
Cons:
- No screen recording feature.
- Interface looks a bit dated.
- Lacks advanced features like OCR or cloud integration.
- smalbert11203Copper Contributor
hello! since i reinstalled windows on my laptop, i have been having the same problem as of 03/03/2026. I tried turning off onedrive backup hoping it would help, but i still get 0 byte files in the local screenshots folder
- UdloseCopper Contributor
I have the identical problem and symptoms that you do. I'm on Win11 25H2 Build 26200.7623 (latest RTM version as of today 1/19/26) and it's still happening.
Have you found any solution?
- mtthomasm516Tin Contributor
Unfortunately, not yet. I did a capture on Friday using Process Monitor and have been trying to line up events in the capture file with the failed screen captures, but so far no success. I will post here if I find something useful.
--Tom
- Arya66Iron Contributor
Your detailed description suggests that the issue is related to the process of saving screenshots and how Windows handles the save operation with the Snipping Tool / Snip & Sketch. The behavior indicates that when saving to the default "Screenshots" folder fails, Windows falls back to temporarily saving the screenshot in the Snips folder, but sometimes this fallback results in a 0-byte file.