Outlook.com redirects to NetOrg.OnMicrosoft.com

Hello,

Why this happened ,

Organizational Account Integration:

• • Your account (e.g., email address removed for privacy reasons) is managed through a Microsoft 365 or Azure AD tenant.
  • This redirection occurs when you sign in to Outlook.com using a work or school account (instead of a personal Microsoft account).

Custom Domain Not Configured:

• • If your organization hasn't fully set up a custom domain for your tenant, Microsoft uses a default domain like NetOrg12345.OnMicrosoft.com to identify the tenant.
  • This is often the case when the organization's custom domain (e.g., yourcompany.com) is not verified or fully integrated with Microsoft 365.

Conditional Access or Security Policies:

• • Your organization might have conditional access or security policies applied through Azure AD. These policies can redirect you to the organization's authentication endpoint for additional verification.

SSO (Single Sign-On):

• • If your organization has enabled Single Sign-On (SSO), your sign-in process is redirected to your organization's tenant for authentication.

Misconfigured Email Alias:

• • If you are trying to log in using an alias or account that is partially linked to both personal and organizational contexts, the system may default to the Azure AD tenant.

How to Fix or Adjust This ?

If this redirection is unexpected or inconvenient, you can consider the following:

Check the Account Type

• Confirm whether the account is a Microsoft Personal Account or a Work/School Account:
  • Visit Microsoft Account and try signing in. If it says "This account is managed by your organization," it's a work/school account.

Update or Verify Custom Domain (Admin Access Required)

• If your tenant is still using the default NetOrg.OnMicrosoft.com, you can configure a custom domain in the Microsoft 365 Admin Center:
  • Log in to Microsoft 365 Admin Center.
  • Go to Settings > Domains and follow the instructions to verify and set up your organization's domain.

Use the Correct Sign-In URL

• Instead of Outlook.com, try accessing email directly through your organization's tenant:
  • Use the direct link: https://outlook.office365.com
• Alternatively, check with your IT team if there’s a custom sign-in portal (e.g., https://yourcompany.onmicrosoft.com).

Remove Conflicting Accounts

• If you have two accounts (personal and work) with the same email address, consider renaming or separating them to avoid conflicts. Contact Microsoft Support if needed.

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