Forum Discussion
My Scanner Is Detected but Not Ready
My scanner shows up in Device Manager and Windows Scan app as being connected, but it always says "not ready" or "offline" whenever I try to scan anything, and I've already tried reinstalling the dri...
Hi, if the scanner works on another PC, I’d focus on the Windows Image Acquisition service and the local driver stack. Remove the scanner from Devices, uninstall the driver package, reboot, then install the full manufacturer scanner package rather than only the basic Windows driver. Also check that the WIA service is running.