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MS account is locked
I have been trying to get into my wife's MS account for about 3 weeks and keep going around in circles with no success. I finally reset the laptop and am now using a new MS account for her. But there...
Open Settings > Accounts.
Click "Your info" or "Access work or school".
Sign out of the old account if it's still logged in.
Thanks for your reply. I will need to wait until after May 7 to see if my MS365 subscription was cancelled. My pc still does not appear on my MS account page. Do you know how to make that happen?