Forum Discussion

Copper Contributor

Nov 04, 2022

Mouse and USB audio random hangs

Hi. I have got a brand new MSI MAG Z790 Tomahawk DDR4 paired with i7-13700KF, installed fresh, Windows 11 - (22H2 22621.755). Every now and then I will get random USB headset to sort of hang / fre...

configuration

device management

benjy117

Copper Contributor

Feb 26, 2023

Gierasimov

These Z790 boards seem to not have the quality as Z590 boards.

I went into my bios and even after resetting the bios to default the PCIE Lanes were showing gen 3 status instead of gen 4. I changed it to auto and the problem seems to have went away on my end. I went purchased another headset just to see if it was that but it wasn't as it was still doing the same thing with 3.5mm as well.

I have been testing after changing the bios setting to auto on the gen lanes and it seems to be working finally. I was even getting wifi 6 problems which is why the the disconnects were happening between the PCI lanes. I don't know why this was set this way by default on the board. Asus boards on the low end are very cheaply made. All of them really are if you ask me. The Z490 and Z590 boards are built much better imo.

benjy117

Copper Contributor

Mar 10, 2023

After a few days of researching the problem the culprit was Gigabytes own software causing the problems. After deleting Gigabyte Control Panel and Gigabytes other software it downloaded and installed through the control panel such as RGB updates, drivers, the problem with the USB disconnects are now completely gone. This is TERRIBLE on Gigabyte's end. I have had many Gigabyte boards x470, z590, 970, and never had any problems until I purchased this Z790 Aorus Elite AX DDR4 board. This board does cost around 280$ USD and isn't built near the quality of my Z590 Aorus Pro AX board for the same price. The board seemed as if it was rushed before quality had a chance to test it. I would advise anyone to stay away from this board especially at this price range.